Founded in 1973, Boulder Valley Health Center (BVHC) is a leader in reproductive and sexual health care within our community. Our mission is to offer accessible, confidential, evidence-based, and compassionate health care, including abortion, family planning, gynecology, gender-affirming care, community education, and sexual health support. We strive to make quality health care available to all, particularly those who experience unique access barriers, such as low-income or uninsured people, monolingual Spanish speakers, youth, LGBTQIA+ persons, and people with disabilities. BVHC helps create an informed community of empowered people able to make health-related choices that support full, vibrant lives.

Why work for Boulder Valley Health Center?

• We support each other. Our people are passionate about what we do, our services, and our clients. If you want to be part of a work family that values collaboration, innovation, and dedication, we might be the place for you!
• We make a real impact for those we serve. As the first abortion provider to open in Colorado, we remain innovative and locally focused, honoring the legacy of our founders. We aim to create access for those who need it most by breaking down barriers.
• Our benefits package includes medical, vision, and dental insurance, short-term disability coverage, critical care coverage, a 403(b) retirement plan, life insurance, and an Employee Assistance Program. We also offer a competitive, annual time off policy which includes nine paid holidays, five wellness days, and three weeks’ vacation.

Our_ Patient Services Assistants are responsible for a variety of customer service and administrative duties essential to daily clinic operation. This is a full-time position of 36-40 hours per week._

RESPONSIBILITIES

• Performs reception duties including patient check-in, insurance verification, collecting and processing payments, and facilitating the completion of patient paperwork.
• Greets and attends to patients with professionalism both in-person and over the phone.
• Schedules patient appointments.
• Evaluates daily schedules to optimize provider visits and minimize missed appointments.
• Provides broad support to patient-facing operations team, and serves as backup for medical records, patient referrals, patient advocacy and funding, including coordination of abortion funding.
• Determines eligibility for cancer screening and other grant programs including Title X and Women’s Wellness Connection (WWC); enters and maintains patient data in appropriate tracking systems; reconciles and processes program billing and reimbursements.
• Verifies and updates patient information in Electronic Health Record (NextGen EHR).
• Ensures that medical records are organized, accurate and complete.
• Manages follow-up system for patient referrals; provides patient reminders and manages incoming faxes and consults/referral records from outside clinics; ensures that patient’s needs are identified and addressed quickly.
• Serves as liaison between patients and medical staff.

Required Qualifications:

• Excellent customer service and communication skills.
• Strong work ethic, attention to detail, adaptable with a proactive, self-directed work style.
• Ability to work as part of a team.
• Solid technology and computer skills.
• Experience with Electronic Health Records (NextGen a plus).
• Strong commitment to reproductive freedom, and an ability to demonstrate knowledge of and passion for the mission of BVWHC.

Preferred Qualifications

• Experience working in a clinical setting.
• Experience working with transgender and gender nonbinary patients.
• Bilingual in English and Spanish.

Additional Information

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.
• Full COVID-19 vaccination is required.
• Employment at BVWHC is contingent upon satisfactory professional references, passing of a background check and verification of eligibility to work in the United States.

To Apply: Please submit resume and cover letter to jobs@bvwhc.org. Applications without both a resume and cover letter will not be considered. No phone calls, please.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
Masks are required in the clinic. All staff are required to be vaccinated against COVID-19.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Computer Skills: 1 year (Required)

Work Location: In person

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