USW Bidding Period: 02/28-03/05
Join Cleveland Clinic Akron General where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Through providing the communities in and around Summit County with top-quality patient care, Akron General earned the No. 1 hospital ranking in Akron and the No. 7 hospital ranking in Ohio, according to the U.S. News & World Report. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Patient Access Representative in the Emergency Department, you are responsible for registering, scheduling, and preregistering patients for inpatient, emergency, and outpatient tests and procedures, educating patients regarding their benefit levels, and collecting and recording payments prior to, or at the time of, service. You will work face-to-face with diverse populations of patients to ensure a seamless model of access for patients, physicians, and family members and leave a positive, lasting impression.

The ideal future caregiver is someone who:

• Can effectively multi-task while paying attention to details and staying organized.
• Acts in a professional, caring and helpful manner.
• Is reliable and career driven.
• Excels working both independently and as part of a team.
• Is comfortable working on their feet for periods of time.

Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.

• Performs registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information.
• Performs preregistration for diagnostic testing and surgeries by contacting the patient via phone and completing an accurate interview to obtain demographic, insurance, medical and financial information.
• Schedules services and provides physician office/patient accurate date and time information, realizing room availability, physician availability, typical time needed to completion of procedure, and procedures that conflict with each other. Completes procedure specific questionnaires as needed to assist clinical departments to prepare for patients.
• Reviews eligibility response to assess patient's benefit level. Prepares patient estimates either using software or following established policies and procedures. Advises patients of out-of-pocket expenses and collects payment. Applies payments and discounts in accordance with established procedures. Maintains security of payments in accordance with established policies and procedures.
• Utilizes screening tool for self-pay patients to determine any possible payer source. Refers patients to Financial Counselors in accordance with established policies and procedures.
• Advises patients of, and generates Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR) form as appropriate.
• Obtains, scans, and indexes physician orders
• Cross trained to staff all areas of Patient Access
• Maintains productivity and quality standards for all areas of responsibility.
• Maintains open communication with physicians and their offices, patients, and ancillary areas in the facility.
• Acts as a resource for training of new team members and during implementation of new processes.
• Completes annual on-going competency requirements. Attends continuing education programs and completes mandatory training in order to maintain certification/licensure, department specific requirements and professional growth.
• Follows System and departmental policies and procedures with special attention to attendance, punctuality, confidentiality, dress code and display of ID badge and safety.
• Other duties as assigned

Education:

• Completion of high school or GED.

Certifications:

• None required

Complexity of Work:

• Ability to maintain accuracy in job duties, multi-task, and exercise independent judgment
• Must be proficient in Data Entry
• Ability to add, subtract, multiply and divide.
• Knowledge of medical terminology
• Excellent customer service skills required.

Work Experience:

• One year work experience with customer service.
• One year hospital clerical or billing preferred.
• Higher education and training can offset requested work experience.

Physical Requirements:

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required