This role is responsible for the enablement and ongoing development and success of Brightcove's partner community. The position works in a cross-functional manner with: partner managers, sales, sales ops, sales enablement, marketing, product marketing, product management, legal, and services. This position reports to the Senior Vice President, Global Head of Partners.

Job Responsibilities

• Ensure partners are well equipped with content, resources, tools, and training needed to confidently and competently increase partner-sourced and partner-led sales cycles
• Responsible for managing and implementing onboarding and enablement programs (both technical and sales training) for global resale partners (VARs, referrals, OEMs, etc.) in collaboration with the Partner Sales teams and Regional leaders
• Responsible for Partner Portal content curation, management, and overall user experience to maintain an up-to-date, engaging platform for partners
• Responsible for the curation of Partner content on Brightcove's public web site
• Identify and act on opportunities to improve the partner learning and sales experience
• Manage and nurture the global referral partner community
• Manage a global partner communications plan and regular cadence, keeping partners informed and actively engaged with Brightcove through monthly touch points including webinars, newsletters, product updates, solution launches, and technical ask the expert sessions
• Proactively identify opportunities for partner sales improvement with focus on uncovering process bottlenecks.
• Assist to create global partner program collateral and resources to effectively deliver a consistent partner program around the world.
• Measure, analyze, and report on partner engagement globally and regionally.

Qualifications/Experience

• 5+ years of channel sales operations and program management experience
• Prior SaaS experience
• Partner training/enablement experience and services program management is highly valued
• Experienced in working with and managing partner portals
• Project management skills
• Developing partner programs from scratch
• Strong communication skills and proven project management required.
• Must be highly adaptable and able to manage a variety of tasks with minimal supervision
• Results oriented, creative, resourceful, detail oriented, and highly organized
• Ability to work collaboratively across multiple functions
• Hands-on experience working with Salesforce.com

About Brightcove

As the industry leader in this space, we empower our customers to deliver top-notch video experiences to audiences on every screen in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. Creativity thrives. Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and passions and we have built a culture that values individual empowerment, excellence and collaboration. This culture enables us to develop technologies once thought impossible, provide customer support without parallel or excuses, and leverage the expertise and resources of a global infrastructure. We take our video seriously, and we take great pride in doing it as one team.

WORKING AT BRIGHTCOVE

As the undisputed global leader in powering premium video for our customers, Brightcove recruits and retains highly qualified and motivated individuals, creating an environment where people can innovate and achieve their best, and we reward them for their performance by giving them the opportunity to share in the company's success.

Brightcove offers a variety of perks dependent upon where you live, such as competitive compensation, restricted stock units, 401k matching, and tuition reimbursement, as well as unlimited PTO, and more! Brightcove is headquartered in Boston with offices in London, Guadalajara, Funchal, Tokyo, Singapore, Sydney, Mumbai and Chennai. This position is being offered as a fully remote role and, while you won't get to experience the in-office culture, you will feel it remotely and be able to participate actively. We have plenty of opportunities to meet your colleagues around the globe and we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com.

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