Job description

The Crowne Plaza Phoenix-Chandler Golf Resort is hiring for Part-Time Guest Service Representative in the afternoon/evenings.

Please read the information below, and submit your application!

What will I be doing?

The Guest Service Representative is often the first point of contact and makes the first impression with guests at the Front Desk. Warm, knowledgeable service and helpful guidance reassures guests they’ve made the right choice to stay with us. To deliver a great guest experience, the Guest Service Representative will check guests in and out efficiently, and make sure they have all they need for a great stay. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Check guests in, issue room keys, provide information on hotel services and room location. Welcome guests in a friendly, prompt, and professional manner recognizing IHG Rewards Club Members and returning guests.
• Ensure required identification in line with local legislative requirements is taken from guests at check-in
• Answer phones in a prompt and courteous manner
• Up-sell rooms where possible to maximize hotel revenue
• Answer, electronically record and process all guest calls, messages, requests, questions or concerns
• Record guest preferences in the system
• Check guests out, including resolving any late or disputed charges
• Accurately process all cash and credit card transactions using established procedures
• Issue, control and release guest safe-deposit boxes in line with hotel procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Take action to solve guest problems/complaints using appropriate service recovery guidelines
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

What are we looking for?

• Demonstrate a passionate commitment to the hospitality business
• Be honest, reliable, and timely
• Maintain excellent timekeeping and attendance
• Able to prioritize and complete work assignments without constant supervision and direction, using problem solving skills to find best solutions for various and changing problems
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information
• Strive to build and maintain good and productive relationships with all team members across departments

High School diploma or equivalent. One year front desk/guest service experience strongly preferred. Proficiency in Opera/Concerto is preferred but not essential. Some college/university preferred. Must be able to communicate clearly.

• Basic computer skills to operate property management and reservations systems
• Passion for providing great customer service
• Strong communication skills when interacting with guests and employees Problem solving, reasoning, motivating and training abilities are often used
• Reading/writing abilities and basic math skills needed
• Ability to work a flexible schedule including nights, weekends and holidays

What will it be like to work for Crowne Plaza?

With nearly 400 hotels in 65 countries and $4 billion in annual revenue, the award-winning Crowne Plaza® Hotels & Resorts is one of the largest upscale hotel brands in the world. We provide a premium hotel experience that helps high-achieving professionals be at the top of their game. By combining seamless services and technology with the right facilities, we enable guests to be productive, feel successful, and build meaningful relationships with their clients and colleagues while traveling for business.

• Seamless Service - Where everything works, with resourceful and efficient service. We are experts in what we do so our guests can have a productive stay.
• Connections – We enable our guests to connect with people, information and networks through social environments and reliable technology.
• Restoration – Our guests want freedom, choices, personal time, balance and rejuvenation.
• Affirmation – We respect and support our guests and their goals, while recognizing their status. We make them feel valued and important.
• Energy – We provide a stimulating and productive environment that gives our guests a performance edge.

The Crowne Plaza Brand Promise:

For people who are “Traveling for Success” Crowne Plaza Hotels & Resorts is the brand that helps them reach their personal business goals – one after another – and accelerates their journey to success. We do this by combining the right business services and facilities that enable productivity, so our guests can feel restored, recognized, connected and re-energized during their trip.

Historic desert oasis

Built in 1912, the resort was originally conceived as a winter getaway for celebrities, dignitaries, and luminaries. Steeped in history and tradition, the Crowne Plaza Phoenix Chandler Golf Resort is a luxurious and sprawling playground located in the heart of Chandler’s historic downtown area. Upgraded with modern amenities and the latest cutting-edge technology, the Crowne Plaza Chandler features 249 spacious guestrooms and suites, 32,000 square feet of flexible meeting and event space, and world-class customer service. Enjoy deluxe amenities like free WiFi, an 18-hole championship golf course, outdoor swimming pool, and a 24/7 business center. A tranquil oasis, we’re ideal for couples seeking a romantic escape, families on vacation, corporate travelers in Phoenix on business, tour groups visiting the Grand Canyon State, and extended stay guests needing temporary housing.

EOE/ADA/Disabled/Veterans

Job Type: Full-time

Salary: $16.00 /hour

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekend availability

Application Question(s):

• Are you willing to undergo a background investigation?

Experience:

• Hotel Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location

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