Company:

H Luxury Travel is a boutique travel agency that focuses on taking an advisory approach to booking travel. We curate high-end experiences for the discerning traveler to jaw-dropping destinations around the world. Our team provides a top-notch client experience and works to ensure that every traveler feels like their vacation is our priority.

Job Summary:

The job of the Client Experience Specialist is to ensure that the client experience with the company is positive and seamless. In the event of a client escalation issue, the Client Experience Specialist would work to swiftly find a resolution. They report to the owner for major decisions, but have the authority to evaluate the effectiveness of the client workflow and handle situations as they arise.

Duties Responsibilities:

• Manage client reservations from point of proposal to return from travel
• Process client payments and invoice suppliers
• Finalize client itineraries and send pre-travel correspondence
• Manage incoming emails and draft responses for approval
• Review and adjust the comprehensive client experience to ensure brand consistency
• Handle escalated client issues to find a mutually beneficial resolution
• Manage external client communications, such as newsletters and promotions
• Handle travel changes & communicate with travel vendors to oversee adjustments.
• Collaborate with industry partners to learn about offers and products that will enhance the client experience
• Send all birthday, anniversary, and referral appreciation emails, when applicable
• Manage client gifting
• Record all meeting minutes
• Assist in on-boarding new agents by way of training on the company workflow and client experience philosophy
• Implement any workflow adjustments due to company process changes and/or regulatory changes
• Other duties as assigned

About The Ideal Candidate:

• Has a background communicating with high-level/ luxury clientele.
• Is inspired by travel and interested in learning more about the nuances of the industry.
• Is passionate about creating an enjoyable travel experience for every single one of our clients.
• Has a knack for approaching high-stress situations with a calm, level head.
• Has a background in a metrics-based industry and can prove meeting/exceeding assigned goals.

Required Skills/Abilities:

• 3 - 5 years in a high-touch customer service role
• Proven organizational skills
• High level of comfort working with clients
• Knowledge about different social media channels
• Knowledge of basic website edits
• Organized, creative and likes a deadline
• Excellent written and verbal communication skills
• Self motivated
• Desire to grow professionally

Job Requirements:

• Will work standard business hours based on 8 - 5 PM CST
• Access to their own technology (computer and phone not provided)
• Reliable and quiet workspace
• Comfortable working across various technology systems
• Marketing, Social Media and SEO experience preferred

Education/ Experience:

• High school diploma required
• Bachelor's degree required

Job Type: Part-time

Salary: From $20.00 per hour

Benefits:

• On-the-job training
• Professional development assistance
• Work from home

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday - Friday (part-time)

Work setting:

• Remote

Work Location: Remote; Central Time Zone Preferred

Job Type: Part-time

Salary: From $20.00 per hour

Benefits:

• Flexible schedule
• On-the-job training
• Work from home

Experience level:

• 3 years

Shift:

• 4 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service: 3 years (Preferred)

Work Location: Remote

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