Job Profile Summary

Grade K Responsible for supporting the delivery of general accounting and reporting processes or performance reporting processes, resolving operational queries, and ensuring adherence to policies and procedures in the drive for exceptional customer service, operational excellence and compliance.

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Key Accountabilities:

• Manage owner cases received through email or inbound phone calls with quality and accuracy. Monitor “in progress” cases and work effectively with cross-functional teams to ensure proactive resolution of owner inquiries. Ensure clear and concise notes within the owner relations system.
• Interact with owners in a professional and influential manner. Utilize patience and communication skills to get to the root cause issue and provide accurate resolution feedback.
• Develop an appropriate level of understanding of the oil & gas business – leases, division orders, joint venture, and revenue – to support BPX Energy owners. Understand the differences among a large suite of process scenarios in supporting royalty and joint venture inquiries.
• Develop a strong understanding of trusts, probate, deeds, and 1099 documents and other related process elements to assist owners in updating account master data records.
• Demonstrate an ability to understand line item royalty payment data in SAP (including property number, division of interest, purchase/sale dates, product codes, quantity, BTU factor, taxes, average price/unit and decimal disbursement percentage) and to resolve inquiries related to the account ledger, taxable interest, legal suspense balances and check voids/re-issues.

• Ensure immediate and appropriate actions are taken to mitigate exposure to BPX Energy and its owners. Identify and understand when to disable accounts payable functions and block financial payments where account status moves into suspense.
• Ensure owner interactions are within the boundaries of process resolution and guidance of the role. Manage and protect sensitive and confidential owner data.

• Identify continuous improvement opportunities that result in operational efficiency and improved performance.

Essential Education:

• 4-year accredited college degree

Essential experience and job requirements:

• 2 years of Customer Service / Customer Relationship experience
• Customer interaction experience utilizing active listening and influencing skills along with deductive reasoning to understand and resolve issues
• Excellent communication (oral and written) skills.
• Communicates with clarity and integrity and understands the need for constant and consistent dialog.
• Strong team-working skills

Entity

Production & Operations

Job Family Group

Finance Group

Relocation available

Negotiable

Travel required

Yes - up to 10%

Country

United States of America

About BP

PRODUCTION & OPERATIONS

This is the place to truly drive change. Our people develop hydrocarbon resources, deliver projects, operate refineries as well as oil and gas production assets.

Join us and make a difference by:

• making our production and operations safer and more standardised
• driving quicker reduction of our carbon emissions
• growing cash returns and delivering improved reliability and optimisation
• maximising efficiency through sharing resources
• accelerating the digital transformation of our operating assets
• developing our people faster, leveraging the scale of P&O
• building greater integration and collaboration in service of our purpose

Legal disclaimer

If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test(and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. The drug screen requires a hair test for which BP must be able to obtain a sufficient hair sample for analysis (~4 cm/1 ½” scalp, or > 2 cm/¾” body – arms & armpits/legs/chest)

As part of our dedication to the diversity of our workforce, BP is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, socioeconomic background, sexual orientation, gender identity, genetic information, neurodiversity/neurocognitive functioning or any other protected group status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us or have one of your representatives contact us at PeopleCareHouston@bp.com; or by telephone at 833 478 7480 8am-5pm CST/CDT Monday-Friday.

Read the Equal Employment Opportunity is the Law poster and the poster supplement - for more information about Equal Employment Opportunities. (Spanish version)

BP is an equal employment opportunity and affirmative action employer. View our policy statement