This is a limited-term, grant-funded position. The anticipated duration is estimated to be 12 - 18 months. If additional grant funding is available, the employment duration may be extended.

WORK LOCATION: The incumbent will primarily be assigned to work at the Hope Center in Fullerton as an employee of the City of Stanton.

WORK SCHEDULE: This part-time position will work, on average, 18 hours per week.

SUMMARY DESCRIPTION: The purpose of this position is to perform outreach and case management to individuals deemed experiencing street homelessness in Stanton, engaging clients to intervention services and linking appropriate resources to community-based organizations and government agencies. The primary purpose of this position is to coordinate housing options through street outreach.

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

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  Provide strength-based outreach to encourage people experiencing homelessness to engage in available services; explain and reinforce services and resources available to persons needing special assistance, including social, health or other programs that offer resources and provide services to the homeless.
• Establish and maintain effective and positive working relationships with clients through frequent/multiple visits to foster support and encourage participation in programs, housing, paraprofessional counseling and case management services.
• Develop and maintain collaborative working relationships with various public and private service agencies, community groups, and the faith-based community to obtain services for clients and stay abreast of new trends and practices in community outreach.
• Assess client needs and characteristics; identify short-term and long-term needs, provide resources and referrals based on the client needs and coordinate service delivery plans.
• Identify and provide recommendations to clients, personnel and partnering agencies regarding ongoing support services to meet client needs and ensure that clients are receiving the most appropriate form of care and/or support; assist in accessing and obtaining services; instruct clients how to self-assess and access services.
• Educate community stakeholders regarding the street outreach network available resources.
• Processes applications or registration forms for services; may complete client demographic logs and other statistical information.
• Gather and document various types of data to better understand client needs and assess client eligibility for community resources; enter data into the Homeless Management Information System (HMIS) and the Coordinated Entry System (CES).
• Maintain log of daily activities and completes simple reports and other forms.
• Attend community meetings, project updates, and case management meetings as needed.
• Researches community resources that benefit homeless individuals and enhance services provided by community program.
• May assist in coordination of outreach activities.
• Use a computer to perform job-related tasks.
• Perform other duties as assigned.

KNOWLEDGE REQUIRED

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  Community resources and public assistance benefits for at-risk populations in the City of Stanton.
• Principles and techniques of interviewing and paraprofessional counseling.
• Networking approaches to identify client relevant support services.
• Modern office methods, practices, procedures and equipment.
• Principles and practices of effective communication and conflict resolution.
• Basic techniques of record keeping.
• Safe driving principles and practices.

• Use persuasion and conflict management skills in dealing with those contacted in the course of performing assigned duties.
• Communicate effectively with persons displaying psychological and substance-induced behaviors such as depression, anger and confusion.
• Communicate orally and sufficiently to secure information from clients, convey information on services available and to make referrals to services needed.
• Work independently, be flexible, adapt, and manage multiple assignments in a fast-paced environment.
• Work effectively with a wide variety of people and populations by consistently exercising tact, good judgment, and a proactive, problem-solving focused style.
• Deescalate and resolve conflict effectively.
• Excellent professional boundaries
• Operate a computer; document and record information electronically and in written format; maintain reports, logs and files; write clean and concise reports.
• Understand and follow oral and written instructions.
• Establish, maintain and foster positive and harmonious working relationships with those contacted in the course of work.
• Work independently in the absence of supervision.

• Three years of applicable work experience providing case management, counseling, social services or working with the homeless.
• Equivalent to a Bachelor’s degree from an accredited college or university with major course work in psychology, counseling, human services, sociology, social work or a related field.

• Ability to work in a standard office environment requiring prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, crouching and stooping in the performance of daily activities.
• Occasional pushing, pulling, dragging and lifting office items weighing 25 lbs.
• Movements frequently and regularly require using the wrists, hands and fingers to operate computers and office equipment.
• Willingness to work variable hours including nights, weekends and/or holidays.
• Ability to hear and convey detailed or important instructions or information verbally and accurately.
• Average visual acuity to prepare and read documents.
• Ability to communicate with both the public and co-workers in a clear and concise manner.
• Ability to travel to different sites and locations.
• Exposure to outdoor conditions and inclement weather.
• Adapt to standard office sounds generated by office equipment as well as standard noise levels resulting from communication with co-workers and the general public.

APPLICATION AND SELECTION PROCEDURE:

An official City of Stanton on-line job application must be filled out in its entirety. Applications may be accompanied by a resume describing experience, education and training in relation to the requirements of the position, however resumes will not be accepted in lieu of a City employment application.

All applications will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate in the selection process. The selection process may include, but is not limited to oral interview and/or written exams and oral presentations. Successful candidates will be placed on the employment eligible list from which hires may be made. The list is valid for up to one year, unless exhausted sooner.

Once an employment offer has been made, all candidates will participate in a confidential background investigation, have their fingerprints reviewed by the Department of Justice and be required to take a pre-employment medical exam which may include a drug and alcohol test prior to employment.

The City of Stanton is an Equal Opportunity Employer. All applicants will be considered regardless of race, color, religion, sex, national origin, age, marital or veteran status, disability, genetic status or any other legally protected status.

Below is a list of key benefits offered to employees of the City of Stanton and is only a summary of benefits. They are not intended to replace or modify the legal plan documents on file in the Human Resources Department.

Salary Range: Composed of six (6) steps – Entry step through F step. Each step represents an increase of approximately five (5) percent.
Retirement: Provided through California Public Employees’ Retirement System (CalPERS). Employee pays member contribution.
Vacation: Earned at the rate of 96 hours for the first five (5) years of service. Additional vacation may be earned by employees after five (5) years of service.
Sick Leave: Accumulated on the basis of eight (8) hours per month with a maximum accumulation of two hundred and fifty (250).
Holidays: An average of ten (11) holidays per year, plus ten (10) hours floating holiday per year.
Medical Insurance: Several plans available with City contribution toward premium costs.
Dental Insurance: Two (2) plans are available with City contribution toward premium costs.
Vision Insurance: One (1) plan is available with City contribution toward premium costs.
Life Insurance: City paid life insurance ($50,000)
Disability Insurance: City paid Short and Long Term Disability plans
Employee Assistance Program: Available to all City employees and their immediate families.
Deferred Compensation Plan: The City offers one (1) plan administered by MissionSquare Retirement. This is a voluntary benefit with no City contribution.
Work Schedule: 4/10 or alternative work schedule depending upon the work location.
Holiday Closure: December 24 – December 31