Requisition No: 801375

Agency: Environmental Protection

Working Title: OPS OPERATIONS ANALYST I - 37936018

Position Number: 37936018

Salary: $16.00 per hour; maximum of 28 hours per week

Posting Closing Date: 05/14/2023

OPS OPERATIONS ANALYST I

State of Florida

Department of Environmental Protection

Our Organization and Mission:

The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to create strong community partnerships, safeguard Florida’s natural resources and enhance its ecosystem.

The Work You Will Do:

• Processing and routing of permit applications
• Scanning and uploading e-files
• corresponding and interacting with staff, public and the regulated community
• Picking up Mail
• Supporting District Operations

The Difference You Will Make:

The Florida Department of Environmental Protection (DEP) team members are helpful, cooperative, polite, respectful, and concerned at all times in their interactions with both internal and external customers when representing the Department.

How You Will Grow:

DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly.

Where You Will Work:

South District - The South District Office is located in Fort Myers. Fort Myers is popular for its great beaches that line the Gulf Coast, shopping and fishing. Attractions include the historic Henry Ford and Thomas Edison estates, downtown Fort Myers, with its many restaurants and nightlife, as well as nearby Naples and the islands of Captiva and Sanibel. It is a sports enthusiast haven as the Spring Training home of the Boston Red Sox and Minnesota Twins. The South District covers 8 counties (Lee, Collier, Charlotte, DeSoto, Sarasota, Hendry, Glades and Highlands).

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s benefits package for eligible OPS employees includes:

• Participation in state group insurance (must meet eligibility requirements*). For more details consult with People First at 877-562-7287 or go to: https://www.mybenefits.myflorida.com/health/eligibility_and_enrollment/ops_employees
• Participation in the Florida Deferred Compensation Plan (457b). For additional details and online enrollment visit MyFloridaDeferredComp.com
• State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan). (For more information, please click Social Security Alternative Plan (aigrs.com) and read OPS Social Security Alternative Plan;
• Flexible Spending Accounts;

For a more benefits information, visit www.mybenefits.myflorida.com.

Pay:

$16.00 per hour; maximum of 28 hours per week.

No benefits or insurance is included with this position.

Your Specific Responsibilities:

Ensure all processed work products (i.e. permit of applications, including the 404, incoming and outgoing e-correspondence, compliance inspection reports, sampling and other reports, database and tracker updates, records and e-files, mail) are accurate, completed timely and processed in accordance with established standard operating procedures, requirements and policies. Primary duties typically includes performing the following administrative activities: processing and routing of permit applications and other regulatory documents in order to achieve time-to-process metrics, providing exceptional customer service (i.e. greeting customers, answering and routing incoming calls, processing e-files, scanning and uploading e-files), corresponding and interacting with staff, the public and the regulated community, operating office equipment, picking up mail and working closely with others in a team setting, supporting district operations and participating in work flow improvement initiatives.

Team-Work

Demonstrate support of Department leadership through actions and words when representing the Department. Provide, receive, and act upon both internal and external feedback in a positive manner and respectfully offer constructive counsel to peers, subordinates, and managers. Complete work assignments enthusiastically, with diligence and care. Maintain active and productive participation in meetings and discussions. Identify solutions to problems and provide them along with any innovations to management without creating conflict. Amplify and contribute to the Department strategic goals and values. Arrive to work on-time, appropriately groomed and attired for the workplace, keep a set work schedule, and maintain focus on assigned tasks regardless of outside issues. Positively embrace change, productively and proactively communicate concerns to management, and take personal responsibility for promoting and ensuring organizational success.

Customer Service

Identify and meet the needs of customers in order to provide excellent customer service. Communicates proactively and in a clear consistent manner. The incumbent is expected to be helpful, cooperative, polite, respectful, and concerned at all times in their interactions with customers when representing the Department.

Outreach, Efficiencies, and Cost Savings

Support, participate, and assist in external outreach events (compliance assistance workshops, facility to reduce regulatory burden and enhance relationships with the Department’s stakeholders or general public. Identify potential areas to improve procedures and offer solutions to improve workplace efficiencies.

Training and Safety

Participate with internal training events/activities to gain the essential skills needed to perform job duties. Consistently follow safety protocols and notify management of any potential safety hazards. This includes participating in safety events, job shadowing, on the job training, and team building initiatives as directed by management. Self-advocate for training and partner with appropriate district staff to learn about multiple DEP program areas.

Required Knowledge, Skills, and Abilities:

Minimum Qualifications:

• Valid Florida driver’s license

Preferred Knowledge, Skills and Abilities:

To learn more about the DEP South District office, please access the following link: https://floridadep.gov/south

DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses:

HR_VeteransPreference@dep.state.fl.us

HR_Recruitment@dep.state.fl.us

Contact Information:

Amanda Ades

South District DEP

2295 Victoria Avenue, Suite 364

Fort Myers, FL 33902

(239) 344-5652

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.