Operations Training Manager Job at Omni Hotels & Resorts
Overview:
As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.
Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match. Job Description:
Mount Washington Hotel
As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.
Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.
Ensures Omni culture and operational standards are maintained through training and development for all Operations departments
Responsibilities:
- Drives Omni values and philosophies through all associate training, events and activities. Ensures all training and development programs, as well as associate activities are strategically aligned with the Six Pillars.
- Ensures all associates receive the necessary training to deliver excellent guest service and fulfill their responsibilities.
- Conducts all on boarding training, continuing skills, service and systems training, monthly training presentations and compliance training.
- Conducts leadership development programs
- Identifies performance gaps and partners with leaders to develop and implement appropriate training to improve performance.
- Working with the Senior Training Manager and Operations leaders, designs and implements programs to increase guest satisfaction and associates job skills
- Measures the effectiveness of training to ensure goals are met and a return on investment.
- Actively promotes and informs associates about all training opportunities and associate activities.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Maintains training records and ensures full participation and compliance
- Actively participates in strategic planning and flawless execution of departmental initiatives
- Is an internal "PR Agent" for Operations, creates motivating, timely and effective communications that inform and engage associates while recognizing their accomplishments
- Coordinates and facilitates associate activities and events
- Responsible for administrative duties relative to the above accountabilities.
- Education:
- Minimum two year degree from an accredited university in a related major or equivalent experience.
- Training Certification a strong plus
- Experience
- 1 year of experience in a leadership training role, preferably within a Four Diamond hotel or resort
- Strong platform skills, as well as excellent written and oral communication skills
- Excellent computer skills including Xcel, Power Point, Word and other programs.
- Broad understanding of the hotel operations, systems and procedures
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