The Operational Supervisor is responsible for leading a team and driving efficiencies in an automated distribution or production environment. They are creative leaders who cultivate a productive goal orientated environment where excellence is recognized and rewarded. They navigate complexity, anticipate, and solve problems with a high level of urgency and attention to detail. They thrive in rapid-changing environment, exhibit sound judgment and meet deadlines that impact the customer experience.

The Operations Supervisor responsibilities may involve inbound operations, outbound operations or a functional process responsibility within the fulfillment center on a specified shift or across multiple shifts.

Projected start date is May 1st, 2023.

Duties & Responsibilities:

• Establish daily goals and priorities, review quality, accuracy, and standard of work to identify operational and workflow enhancements.
• Conduct start-up meetings, communicate department expectations, and coordinate day-to-day work activities to ensure operational goals and objectives are met.
• Ensure employees have the required tools and training on matters of; safety, operational standards, and department goals to achieve success.
• Provide timely and specific employee feedback to create a culture of action and accountability; prioritizes new hire onboarding and individual development to protect the employee experience and drive a strong culture.
• Encourage and develop ownership within the department, identify high performers and cross-train to build a strong line of talent succession.
• Collaborate with peers, management, and cross-functional business partners to effectively identify, problem solve and resolve issues affecting business operations.
• Maintain fiscal responsibility within the DC including labor and supply cost control.
• Adhere to company safety standards and uphold all company policy and procedures to support the profitability of supply chain.

Skills Requirements:

• Multiple years of experience leading others
• Excellent oral, written communication and interpersonal skills
• Strong planning and organization skills, able to multi-task and prioritize effectively in a team environment
• Ability to track, record and report department production
• Able to work with minimal supervision

System Knowledge:

• Familiarity with Warehouse Management system, Radio Frequency, waving strategies and Kronos time management systems
• Knowledge of Sterling (OMS), Manhattan Associates WMS or equivalent warehouse management systems
• Working knowledge of Microsoft Office applications; Excel, Word, and PowerPoint

Physical Requirements:

Employees are required to stand, walk, climb, stoop, and kneel. They may frequently lift up to 50 pounds and operate warehouse equipment (i.e. forklift, pallet jack, order picker) which requires some coordinated movements.

The list of Requirements, Duties, and Responsibilities is not exhaustive, but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

Benefits for Full-Time Employees:

Employee discount at all URBN brands, Vacation, Sick leave, Paid holidays, Medical, prescription, dental, and vision insurance, Flexible spending account for health and dependent care, Company Paid STD, LTD & Life Insurance, Voluntary Benefits – Critical Illness, Accident and Legal, Generous paid parental leave, 401(k) retirement plan with company matching, Roth IRA, Employee referral program, Commuter benefits, Partnership discounts on national/local products and services.

Urban Outfitters, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

Preferred dress code

Business (business suit, tie)

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.