The University of New Mexico’s Project ECHO has an amazing opportunity for an Operations Specialist to join our Superhubs Support Team. This individual will play an integral role in the Superhubs Support Team’s efforts to train, strengthen, and mentor global partner organizations across key strategic focus areas.

The ECHO Institute spearheads the global expansion of Project ECHO by training and supporting partner organizations who replicate the ECHO model. A Superhub is an experienced ECHO partner that is authorized to provide training and technical assistance to new hubs and support them as they grow their ECHO programs.

Please note: this position is eligible for teleworking on a hybrid basis.

As a successful Operations Specialist, you will play an active role in working directly with ECHO’s Superhubs Partner Support Manager and other members of the Superhubs Support Team to:

Project ECHO is committed to democratizing medical knowledge and getting best practice care to underserved people all over the world. At ECHO, we have been dedicated to making knowledge accessible and have expanded our portfolio of programs to include COVID-19 response, education, first responder resiliency, behavioral health and addiction. Project ECHO is funded in part by grants from the GE Foundation, the Helmsley Charitable Trust, the Bristol Myers Squibb Foundation, the Merck Foundation, Robert Wood and the US Government. Additionally, we’ve received support from the NM Legislature and the New Mexico Department of Health.

Project ECHO prides itself on being a values-based organization. Our seven values include: Service to the Underserved, Democratization of Knowledge, Mutual Trust and Respect, Teamwork, Excellence and Accountability, Innovation and Learning and Joy of Work. We strive to find individuals who can embrace and exemplify these values.

Project ECHO's goal is to touch the lives of 1 billion people by 2025 and we are looking for mission-driven high performers who share similar values to join our team and help us achieve this goal.

We work with partners all over the world and work hours outside of normal business hours may be required. We are fortunate to have access to advanced technology, which will require some teleworking.

See the Position Description for additional information.

High school diploma or GED; at least 7 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

• Extensive experience using Salesforce or another CRM
• Extensive experience in customer service/partner relations with global stakeholders
• Extensive experience building surveys and forms in Smartsheet, Redcap or similar programs
• A demonstrated ability to coordinate events from concept to post-execution follow up
• Excellent written and verbal communication skills
• Fluency in Spanish, French, or Portuguese would be an asset

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

The University of New Mexico has implemented a mandatory COVID-19 vaccine requirement for UNM students and employees. For detailed information, visit https://bringbackthepack.unm.edu/vaccine/vaccine-requirement.html

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.