Operations Specialist Job at Brosnan Risk Consultants
Company Overview/Benefits:
Brosnan is looking for Operations Specialist (OS) that will be responsible for monitoring and executing on a variety of operational duties within a dedicated region. The OS will work closely with the ROC Manager and regionally based teams (matrixed reporting structure) while monitoring the work of all Operations Specialists within their operational unit. They will also have local knowledge of the region, market and all sites within the OS’s Regional Operations Center’s (ROC), coverage area.
The duties of this position include assisting in job set-up, developing and filling schedules through WinTeam and Securitime and monitoring current job performance within the region. The Operations Specialist will audit all work and take action to ensure job set-up, staffing, and completion in an efficient manner and improve overall performance. The Operations Specialist will also assist in staffing ad hoc / temporary last-minute work requests, proactively managing and reducing unbilled overtime and several other operational responsibilities involving Logistics, and Human Resources.
The ideal candidate is a great multi-tasker, power user of WinTeam, Lighthouse and all the applications presently used in the field. Must be able to handle stress and is able to prioritize various tasks that are to be completed in a timely manner. Clear communication between multiple management levels is vital. This position reports to the ROC Manager and works closely with the Regional Account (RAM) and District Managers (DM’s). Qualifications:
#IND Responsibilities:
Brosnan is looking for Operations Specialist (OS) that will be responsible for monitoring and executing on a variety of operational duties within a dedicated region. The OS will work closely with the ROC Manager and regionally based teams (matrixed reporting structure) while monitoring the work of all Operations Specialists within their operational unit. They will also have local knowledge of the region, market and all sites within the OS’s Regional Operations Center’s (ROC), coverage area.
The duties of this position include assisting in job set-up, developing and filling schedules through WinTeam and Securitime and monitoring current job performance within the region. The Operations Specialist will audit all work and take action to ensure job set-up, staffing, and completion in an efficient manner and improve overall performance. The Operations Specialist will also assist in staffing ad hoc / temporary last-minute work requests, proactively managing and reducing unbilled overtime and several other operational responsibilities involving Logistics, and Human Resources.
The ideal candidate is a great multi-tasker, power user of WinTeam, Lighthouse and all the applications presently used in the field. Must be able to handle stress and is able to prioritize various tasks that are to be completed in a timely manner. Clear communication between multiple management levels is vital. This position reports to the ROC Manager and works closely with the Regional Account (RAM) and District Managers (DM’s).
- Associate’s or Bachelor’s degree preferred
- Must have a valid, state-issued Driver’s License and clean driving record
- A US citizen or an alien lawfully authorized to work in the United States
- Must present a professional image
- Excellent communication skills; customer service experience is a plus
- Skilled multi-tasker
- Keen attention to detail
- Reliable transportation and proximity to the ROC
- Supervisory and scheduling experience required
- Must be proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
- Technology savvy
Preferred Qualifications
- Security industry experience
- Experience using scheduling software
- WinTeam experience is a plus
- Military Veteran (honorable discharge) or Law Enforcement experience
- Dispatch Experience
- Prior Command Center Experience (Private or Public sectors)
#IND
- Assist in completing field-supplied job set-up forms resulting in verified job numbers.
- Complete schedules, including backup roster (WinTeam).
- Monitor SOs smartphone app clock-ins and clock-outs (eHub & Securetime).
- Camera monitoring to ensure compliance and safety.
- Camera functionality audits with IT / Logistics.
- Fill shifts where the SO calls out last minute and update WinTeam.
- Schedule ad hoc / last-minute temporary sites when necessary, and confirm coverage.
- Work with the HR recruiter and field management (RAM / DM) in the region to ensure all service needs are correctly being addressed, individuals are hired to fulfill all positions, and replacements are hired when needed.
- Work with Operational Analysts to report to RAM / DM client complaints, attendance problems, or other performance issues; advises management of any staffing problems that may arise as client requirements change.
- Work with Intelligence Analysts to escalate important Incident Reports and other reports to the relevant Brosnan manager(s) and client manager(s).
- Recommend operational improvements and efficiencies to your ROC manager
- Provide daily operations reports to shift Ops Analyst and Supervisor next.
- Work with Logistics and the local and regional teams to manage uniforms and equipment inventories.
- Receive and dispatch vehicle or equipment malfunctions notifications.
- Receive, record, and direct any guard, field complaint, or personnel issue (non-business hours).
- Continued review of training material to ensure compliance with the BRC Policies and Procedures. Notify the field of any BRC or Client initiated procedural changes.
- Ensure Lighthouse & eHub are adequately utilized by SOs and Field Supervisors. Resolve use questions of these and other applications.
- Maintains current knowledge of site contract requirements., including SO training requirements.
- Maintain all SO’s availability, time worked, and client exclusion lists. Coordinates with field-based schedule architect.
- Report requests for time off, including vacation and personal leave requests to the guard’s immediate Supervisor and verify schedule impact, if any.
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