JOB SUMMARY

The Operations Program Specialist organizes and prioritizes critical issues and required information for the Operations Planning and Control Advisor to facilitate efficient decision making, initiative prioritization and high impact project development. Leveraging a comprehensive knowledge of the overall US Operations functions, assists major project initiatives to support broad functional and operational objectives, and works to build skillset to lead future initiatives. Working with multiple groups within Livingston, assisting in bridging the gap between internal and external stakeholders, including troubleshooting data process failures, solution development and responsibility for process and automation improvement initiatives.

KEY DUTIES & RESPONSIBILITIES

• Develop, coordinate, and document process improvements for internal projects and new customer onboarding and service implementations.
• Work alongside Operation Planning and Control Advisor with GTM Technology Team and third-party vendors to identify and support software implementation processes and support automation improvement initiatives such as email/request management and Customer Relations Management (CRM) systems.
• Create and maintain systems and processes to streamline operations and ensure data and process integrity.
• Serve as a liaison between GTM US Operations and other Livingston clients and stakeholders to ensure consistent communication and ensuring involvement or decision-making at the proper time.
• Attend, notate, and participate in strategic planning, initiative development and decision-making meetings.
• Build inventory of processes for record retention, key performance indicators, metrics, and how to measure team performance.
• Interact and coordinate with internal and external contributors to consolidate and report status and direction in a clear and consistent manner.
• Drive action on upcoming and past due tasks and escalate issues and risks in a timely fashion.
• Lead or manage multiple projects of moderate to large size/complexity concurrently.
• Create and maintain pertinent project documentation, including but not limited to, status reports, work plans, presentations, and performance metrics.
• Facilitate internal and external update meetings and periodic individual/group trainings.
• Ensure timely and effective completion of projects and initiatives of the Director.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures

KNOWLEDGE & SKILLS

• Excellent analytical and organizational skills.
• Strong verbal and written communication skills with the ability to communicate and present to senior leadership and executive management, client stakeholders, and peers.
• Ability to develop processes and lead projects from concept to implementation including identifying roles, tasks, and deliverables.
• Demonstrated ability to apply best practices and strong business acumen.
• Ability to work with minimal supervision and maintain a positive attitude.
• Strong interpersonal and relationship-building skills with a proven ability to influence resources in both matrixed and remote environments.
• Demonstrated initiative and eagerness to learn new business processes and concepts.
• Proficient in Microsoft Office (including Word, Excel, Access, and SharePoint).
• Ability to promote collaboration within cross-functional teams.
• Proven ability to work with a sense of urgency in a fast-paced environment.
• Ability to provide exceptional customer service.
• Knowledge of Customs regulations, including free trade agreements & classification.

WORK EXPERIENCE – MINIMUM REQUIRED

CERTIFICATIONS DESCRIPTION

COMPETENCIES