Position: Operations Analyst
Location: San Rafael, CA 94901
Duration: 12+ months contract position with strong possibility of extension

Position Summary:

Under general direction, performs a variety of operations analyses, project management and
administration-based duties. The position requires the highest level of discretion, confidentiality
and decision making to assist in facilitating the work of the Deputy General Manager-Bus
Division, the Directors of Operations, Scheduling and Service Development, and Maintenance,
as well as other staff as required. The Position is responsible for synthesizing data and
creating/presenting concise reports Management of complex projects and working with
vendors/contractors; budgeting, monitoring and reporting; and, coordination with other
internal/external personnel on projects/programs of importance to the Bus Division. This
position will also serve a critical role in supporting the development, coordination and
implementation of departmental policies and procedures. The position may act as a lead and
provide direction to permanent, temporary or contract staff within the Division.

Essential Responsibilities:

• Performs operational analyses to identify organizational inefficiencies in order to optimize

operational performance.

• Conducts studies and surveys necessary to make recommendations, and prepares

technical memorandums or performance reports (written/oral).

• Manages complex administrative activities (procurement, technology, human resources,

state/federal compliance).

• Researches and responds to inquiries from employees, union representatives and the public

with discretion, respect and objectivity.

• Prepares meeting agendas, presentations, speeches/public remarks, and reports, including

those for the Board of Directors.

• Performs general administrative duties as required for supporting the Bus Division’s mission.
• Establishes and maintains effective working relationships with District employees,

customers, vendors and all others contacted during the course of work using principles of
excellent customer service.

• Performs additional related duties as assigned.
• Regular and reliable attendance and performance is required.

Required Knowledge, Skills and Abilities

Knowledge of:
Microsoft Office, including spreadsheets, presentation, graphing, flowcharts, and word processing applications
Effective Project Management and team building principles
Effective communication and diplomacy in carrying out duties
Strong technical writing skills
District Policies and Labor Agreement (MOU) Provisions.

Ability to:
Evaluate and analyze operations and administrative concerns and recommend effective
courses of actions
Learn and apply District policies, laws, and regulations that pertain to work
Successfully work as part of a team using excellent interpersonal and communication skills
with personnel at all levels, both inside and outside the District
Use problem solving skills, critical thinking, flexibility, creativity, innovation and self-
motivation
Maintain confidentiality and protect information and documents appropriately
Work respectfully and effectively in a high volume, high visibility office environment under
the pressure of strict deadlines
Represent the best interests of the District and/or Bus Division at internal/external meetings,
conferences or on committees
Efficiently manage workload with minimum supervision
Manage assigned projects and programs in a positive and effective manner
Lead teams; and create and implement work plans with performance measures
Lead efforts to gather information to develop written policies and procedures
Document processes, develop flowcharts, create SOPs (Standard Operating Procedures),
handbooks, and work instructions in collaboration with subject matter experts (SMEs)
Review and update existing SOPs, handbooks or work instructions

Minimum Qualifications

Education and/or Experience:
A Bachelor’s degree in Business, Finance, Public Administration, Information Technology, or related field.
Requires a minimum of four years of full-time, recent experience handling complex projects that involve the use of independent judgement.
Must be able to demonstrate proficiency using advanced word processing, presentation(such as PowerPoint), flowcharts (such as Visio) and spreadsheet software, including the preparation of technical memorandums and performance data analyses, tables/graphs, and spreadsheets.
Experience in developing, managing, and tracking budgets.
Experience in technical writing, such as SOPs, policies, procedures, handbooks, and/or
work instructions.
Understanding and familiarity with public transportation and related terminology, regulations.
Experience and general knowledge of public transit operations and performance metrics, as well as transportation planning principles and trends, are desired.

Job Type: Full-time

Salary: $43.00 per hour

Schedule:

• 8 hour shift

Education:

• Bachelor's (Required)

Experience:

• Operations Analyst: 5 years (Preferred)
• SOPs: 3 years (Preferred)
• flowcharts (such as Visio): 4 years (Preferred)
• data analyses, tables/graphs, and spreadsheets: 4 years (Preferred)
• Developing, managing, and tracking budgets: 4 years (Preferred)

Work Location: One location

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