About Anyday:

Launched in March 2021, Anyday has created an entirely new category in the kitchen space that makes it incredibly easy to cook more deliciously, quickly, and healthily: microwave cookware. It turns out that cooking food from scratch in the microwave is a little-known secret that has been championed over the years by renowned chefs and food writers. Up until now, microwave cooking hasn’t been able to attain mainstream popularity because consumers weren’t equipped with the right tools, cookware, and microwave know-how. That’s where we come in.

We’ve been lucky to garner the unwavering support of Chef David Chang of Momofuku and Ugly Delicious, whose role as Partner in Anyday has already helped get Anyday into the homes of many food lovers who aim to cook smarter and more deliciously. Ultimately, Anyday gives consumers something that we all need more of: free time — to spend in whichever way they choose.

About the Anyday team:

We’re a small team, fueled by a love of food and cooking, that’s revolutionizing the way people cook at home. We’re constantly learning and sharing new recipes, kitchen tricks, and hacks that help people minimize time and effort while maximizing deliciousness. Our team manages all aspects of the Anyday brand and works closely with the larger Meyer team on operations and product development.

About the Role:

Anyday is looking for an exceptional Operations and Customer Experience Associate Manager to support our team’s internal and Meyer operations and processes and external customer needs. In this role, you will develop, implement, and review operations policies and procedures, and also support reporting and planning. You will interface with internal Meyer teams along with external customers (e.g. retailers) and end consumers to address questions and concerns. Our customers and consumers are critical to our success in the long run, and you will help amplify their voice to our internal team. The ideal candidate is detail-oriented and diligent, and is very willing to dive into many potential areas with support and guidance.

Key Responsibilities:

SOP’s

• Responsible for establishing and maintaining systems and SOP’s for consistency, while following previously-established procedures

• Assist with forecasting and inventory management

• Manage inventory allocations for key accounts

• Communicate stock status to Anyday team and other key partners

• Coordinate with Meyer logistics teams to facilitate timely deliveries of incoming shipments

Customer Experience

• Respond to consumers via reviews, social media comments and DMs

• Help the Customer Relations team with customer problems in a timely manner

• Monitor and analyze emerging issues based on customer feedback

Retailer Programs

• Maintain Retailer Program document, coordinate programs with internal partners

• Create and maintain retailer Over and Above expenses sheets by customer

• Create CERs (Customer Exception Reports) for pricing and promotions

• Create and maintain price lists for all Anyday customers and channels

Sales Support/Monthly Shipments

• Coordinate with the Fairfield DC and other Meyer teams to ensure that shipments are going out in a timely manner for consumers and retailers

• Process sample orders for customers, influencers, publishers, teammates, etc

• Process RTV (Return to Vendor)

New Product Development

• Build New Item Release documents and communicate with MMC, MZQ, STC and MTC as needed

• Coordinate VAP and KIT items with the distribution center partners

• Maintain QA tracking sheet

• Maintain product specs on Salsify

Support to Product Manager

• Provide analytical and administrative support as needed

• All other duties as directed by the CEO and Product Manager of Anyday

Minimum Qualifications:

• Requires a high school diploma or GED equivalent. Bachelor’s degree in business or a related field is highly preferred

• Proficiency in MS Office including Word, Excel, PowerPoint and Google sheets

• Must be detail-oriented and possess the ability to handle multiple tasks simultaneously

• Must be highly organized and proactive in anticipating and planning for upcoming events

• Must possess strong verbal and written communication skills in English. (Writing skill ability in English required)

• Must be able to interface with all levels of Meyer employees

• Must possess mental and physical capacities necessary to perform the job duties

• Must take initiative to better department and company

Working Conditions:

Work is performed primarily indoors. Lighting artificial. Equipment used includes standard office equipment i.e. computer, telephone, fax machine, and copier. Physical demands include sitting, walking, standing, bending over, kneeling, repetitive use of hands, grasping, pushing and pulling and lifting up to 25 lbs. Hours are Monday through Friday with occasional weekends or overtime required. Position requires close contact with Meyer/Anyday employees. The position also requires some travel, to off-site locations in the bay area as well as domestic travel and possibly international.

This position is considered for a hybrid work arrangement based on Anyday’s needs. This team member’s core role will be a blend of virtual and onsite at Meyer’s Vallejo or Fairfield offices.

Pay Range: $67.5-101.2k per year D.O.E.