Job Title: Sales Operations Specialist

Department: Sales & Business Development

Reports to: Ken Gillette, COO

Location: Seattle, WA based; work from home friendly. Only US-based applicants will be considered. Preference will be given to Seattle based applicants.

Salary range: $90k-130k based on experience

Type: Full Time

Start: July 2023

About us:

Pocket Prep is a leading mobile and web-based learning platform offering efficient and affordable study solutions for professional certifications. We believe that education should be within everyone’s reach. Professional certification exams are often a stressful and expensive barrier to career advancement - Pocket Prep strives to prepare our members to pass with confidence.

We’re hiring our first Sales Operations Specialist to begin scaling our B2B operations. We are looking for an experienced individual that can help build and monetize a sales pipeline for Pocket Prep and its study products, working independently to prove out strategy and increase revenue. This is an excellent opportunity for someone looking for a small team environment where they can make a direct impact.

BD/Sales at Pocket Prep

With over 120 different exam prep products, spanning medical to professional to IT and more, our addressable market is enormous. There’s huge demand for accessible, modernized study solutions; we’re bridging the gap between what's taught by instructors and what's actually learned by students. We do this all while ensuring affordability for our customers and partners, which is why our approach to sales is a bit different from what you might expect. Rather than a solely commission-based model, we believe in providing our sales team with a generous base salary as part of our company’s commitment to employee stability. In addition to this, our team members are rewarded with variable compensation through annual profit-sharing benefit.

About the Role

The Sales Operations Specialist at Pocket Prep is a strategic thinker who develops, plans and implements targeted go-to-market campaigns to build brand awareness, generate and nurture leads, and transact deals. This role involves directly interacting with potential customers to demonstrate the value of our Dashboard product and close deals.

This specialist understands the diversity and nuance of our customer base, recognizing that strategies that resonate with one audience may not be as effective with another. They develop, manage, and optimize sales pipelines with scalability in mind, using CRM systems, customer information repositories such as GovSpend, and marketing automation tools like HubSpot to create and deploy impactful outbound campaigns.

Furthermore, the Sales Operations Specialist collaborates with our Business Development Lead on large account prospects. Their goal is to ensure a seamless customer journey from initial contact through to purchase and customer success handoff.

What You Will Do:

• Designing and scaling sales operations
• Building new sales pipelines
• Managing sales automation tools
• Managing CRM data
• Researching and prioritizing sales leads
• Qualifying opportunities
• Performing sales forecasting
• Working with sales & marketing leadership to develop goals
• Working with marketing to generate inbound
• Interface with potential customers and close deals

Requirements

We’re looking for someone who has the following experience:

• 5-7 years of work experience in demand gen, marketing automation, or sales
• Experience with CRM and outbound/automation tools, HubSpot or GovSpend expertise a BIG plus
• Excellent communication, collaboration, and active listening skills
• Utilizes an ethical, data-driven, and humanistic approach to decision-making and negotiation
• Exceptional emotional intelligence

You are also excited about our culture:

• Embrace a spirit of improvement and welcome feedback
• Choose curiosity instead of judgment
• Share your opinions and perspectives, and kindly disagree when you see things differently
• Craft is important to you; You prefer to do things well instead of rushing
• Love for continued learning individually and as a team, as well as making education more accessible for others

Benefits

• Stability: We're 10+ years old, 100% profitable without investor backing, and we continue to have year over year growth.
• Work/Life Balance: Freedom to live your life while accomplishing something awesome for everyone in education. Unlimited PTO and a 3-week company-wide holiday break from mid-December through New Year.
• Competitive Compensation: Generous profit-sharing program and base pay. This role will pay 90k - 130k based on experience.
• 100% Healthcare: We cover all of our employees' healthcare premiums because we are invested in your well-being. We also cover 80% of dependents.
• Remote Flexibility: You can work where and when you are most effective. We have an office outside of U-Village and are supportive of remote work options.
• Give Back: We are active participants in our communities through volunteer partnerships with local nonprofits. We offer VTO (volunteer time off) for independent engagement with your community.