Company Details:
W. R. Berkley Corporation, founded in 1967, is one of the nation’s premier commercial lines property casualty insurance providers. Founded in 2004, Berkley Environmental has underwriting and account executive units in seven regions. Berkley Environmental offers an array of coverages for virtually all classes traditionally known to have environmental liability exposures on both an admitted and non-admitted basis. We provide a comprehensive portfolio of commercial property casualty insurance, automobile liability and workers’ compensation, along with claim services, providing expertise to meet the unique business needs of our customers. Responsibilities:
The Claim Technical & Operations V.P. will initially be an Individual Contributor Role (ICR) that will be focused on forging strong relationships with our Claim Discipline Leaders and IT Operational Staff. This position will require advanced claim handling experience primarily focused in the General Liability and Business Auto segments.
Technical:
Operational:
Overall:
Education Requirement
W. R. Berkley Corporation, founded in 1967, is one of the nation’s premier commercial lines property casualty insurance providers. Founded in 2004, Berkley Environmental has underwriting and account executive units in seven regions. Berkley Environmental offers an array of coverages for virtually all classes traditionally known to have environmental liability exposures on both an admitted and non-admitted basis. We provide a comprehensive portfolio of commercial property casualty insurance, automobile liability and workers’ compensation, along with claim services, providing expertise to meet the unique business needs of our customers.
Berkley Environmental is seeking a Claim Technical & Operations V.P. to join our Environmental Claims Team. Our claims team has separate disciplines that handle Business Auto, Workers compensation, General Liability and Pollution/Professional. We are a customer centric organization that has heavily invested in making the customer experience frictionless. Berkley Environmental employs their own staff and a vertical integration model: starting with setting up claims based on First Notice of Loss (FNOL) communications (directly from our customers) to having our own staff to handle the claims.
The Claim Technical & Operations V.P. will initially be an Individual Contributor Role (ICR) that will be focused on forging strong relationships with our Claim Discipline Leaders and IT Operational Staff. This position will require advanced claim handling experience primarily focused in the General Liability and Business Auto segments.
Technical:
- Will be recognized as the company consultant for claim technical matters.
- Maintain a Diary only of select cases with high exposure (Review Diary only).
- Be involved with leading and organizing and conducting strategy sessions regarding large exposure cases. This position’s financial authority will be higher than the than the discipline leaders.
- Act as a resource for and to our Legal Services Director.
- Assist our Claim Customer Service Leader with the functioning of Claims department (FNOL process, customer communications, etc.)
- Provide weekly and monthly claims reports.
- Provide Technical training to newer and experienced staff.
- Conduct claim audits of managerial staff.
- Monitor Large Loss tracker (Claims in excess of $500k) for development trends.
- Organize monthly meetings with underwriting and Actuary based on feedback from internal claim notices.
- Work with Customer Service Directors for tailoring plans regarding Loss sensitive accounts.
Operational:
- Oversee, coordinate and implement audit calibration, content, schedules and execution for all claim operating units. Maintain claim audit database and distribute results and trends to the Claim Management Team.
- Help Claims coordinate with IT in Claim Work Station (Guidewire) administration and ancillary claim operating systems.
- Key contributor to projects that improve Guidewire and Loss Reporting Portal functionality.
- Track and measure compliance with Archer system as it relates to Sarbanes Oxley (SOX) and Medicare Reporting.
Overall:
- Continuously exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service
- Maintain a high level of communication with leadership.
- Handle special projects related to specialty area as needed.
- Other duties as assigned.
- Deep and nuanced understanding of the claims process with a minimum of 20 years handling claims and 5 years or more of managing and/or working in close team settings.
- Strong communication skills and a confident disposition when dealing with people.
- The ability to present strategy and case facts to large groups.
- Travel required (10 – 20%).
- Customer service skills.
- Unparalleled negotiation and decision-making skills.
- Advanced organizational and time management skills.
- An ability to think strategically, adeptly handle conflict, and formulate solutions.
- Strong interpersonal skills and confidence in public forums presenting claim strategies.
- Attention to detail and sound report-writing skills;
- The Company is an equal employment opportunity employer.
Education Requirement
- Bachelor’s degree required
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