Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Exempt
Line of Business:

See what life is like at Kroger Technology

at https://www.kroger.com/livekt

Additional Technology Information: This is a night shift position: Wed. 12 am- 6 am; Thurs/Fri. 6 pm- 5 am; every other Sat/Sun. 6 pm- 5 am. Mainframe experience and Major Incident Coordinator experience, highly preferred. Remote candidates will be considered.

Provide advanced administration support for all facets of infrastructure system operations. Provide day-to-day technical supervision and high level support in multiple locations. Responsible for usage/performance reports distribution, interfacing to enterprise processes such as incident, problem and change management, job scheduling, system automation, and analytical tasks as assigned by management. Design and implement, install, maintain and administer infrastructure systems including hardware, software and various configurations. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

• Implement overall infrastructure/middleware components per project with infrastructure teams, ensuring that overall solution is designed to meet SLA (performance and up-time), DR and scalability needs required by the solution
• Provide ad hoc technical training to customer groups on company technologies, infrastructure, hardware, and software applications
• Execute incident and change management processes for PC, server, or mainframe applications and hardware
• Provide preventative maintenance, troubleshooting, root cause analysis, and resolution for technical incidents
• Provide technical support to diagnose, analyze, research and resolve simple computer incidents for internal and external customers
• Responsible for recognizing, researching, isolating, resolving and documenting problems with information system products and services
• Document and route customer escalations and recommend appropriate technical team or resource to help resolve issues
• Partner and communicate with vendors or cross functional teams on support and project initiatives
• Execute, log and report break/fixes changes, service requests and support activities
• Develop and follow documented processes and procedures to ensure infrastructure systems stability
• Maintain and participate in the development of operational procedures, processes and scripts
• Provide and analyze usage, performance, service level, compliance and audit reporting
• Implement, report, and monitor service upgrades (e.g. security fixes, etc.)
• Test and support software/hardware upgrades that directly affect area of expertise
• Complete project plans for the implementation and rollout of new or updated software and processes
• Perform process, hardware and software analysis on new technologies in their area of support and make recommendations to management
• Provide off-hours support (24 x 7) as required
• Travel to offsite work locations as needed
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum Position Qualifications

• 4+ years of experience in adjacent technologies
• Proven PC skills in Windows, Microsoft Word and Excel Spreadsheets
• Proven communication and presentation skills to effectively communicate information to customers and to all levels within the organization
• Strong customer service skills
• May be required to work weekends

Desired Previous Experience/Education

• Associate Degree in Information Systems or related equivalent work experience in an IS position
• 4+ years of experience in supporting IT Infrastructure or Security services
• Any experience in an Operations Analyst position
• Any previous retail experience
• Knowledge of infrastructure system operations

Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time
Shift(s): [[mfield4]]

States: Alabama; Alaska; Arizona; Arkansas; California; Colorado; Connecticut; Delaware; District of Columbia; Florida; Georgia; Idaho; Illinois; Indiana; Iowa; Kansas; Kentucky; Louisiana; Maine; Maryland; Massachusetts; Michigan; Minnesota; Mississippi; Missouri; Montana; Nebraska; Nevada; New Hampshire; New Jersey; New Mexico; New York; North Carolina; North Dakota; Ohio; Oklahoma; Oregon; Pennsylvania; Puerto Rico; Rhode Island; South Carolina; South Dakota; Tennessee; Texas; Utah; Vermont; Virginia; Washington; West Virginia; Wisconsin; Wyoming
Keywords:

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee nearly half a million Associates across 35 states. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: OH || Blue Ash || 11450 Grooms Road || 45242 || Kroger General Office || [[mfield2]] || Kroger Technology/Digital || Employee || Exempt || Full-Time || None