Operations Analyst

• Do you want to be part of a company that knows developing an amazing team makes all the difference?
• Where each day brings a new challenge, with the option for continuously training & coaching?
• Are you looking for an opportunity with a direct path to develop and grow, within a stable organization?

Look no further, apply now!

Responsibilities:

• Provide ongoing operational support to Customer Operations teams.
• Support the completion of key Customer Operations initiatives in support of growth and improvement of the business.
• Facilitate the intake process of new Services engagements to ensure they’re properly set-up, scheduled, and staffed.
• Collect and analyze key departmental operational metrics.
• Help executive leadership with the creation of presentations for recurring meetings such as
• Assist in the creation and maintenance of procedural documentation and internal training materials.
• Support vendor management activities including contract renewals, invoice reviews, and alternate vendor selection.
• Serve as a key point of contact for new Customer Operations team members to ensure they have the tools and system access required to be effective.

Qualifications:

• Extremely proficient with Microsoft Word, PowerPoint, and Excel.
• Excellent organization, time management, and communication skills.
• Can work effectively in cross functional teams.
• Responsive to the needs of both internal and external customers.
• Self-motivated and energetic.
• Comfortable and capable multi-tasking.
• Interested in moving-up in the organization.
• Bachelor’s degree
• Familiarity with Salesforce.com, Financial Force, ServiceNow, and/or Jira

Process Management - Achieve the requirements and primary accountabilities by:

• Being a team player and working cross-functionally.
• Managing resources and relationships - internally and externally.
• Consistently evaluating processes - recommending changes when appropriate.
• Communicating throughout organization.
• Initiating new, creative ideas.
• Having a willingness to be flexible - adapting to new paths.
• Able to manage multiple projects.
• Strong problem solving/troubleshooting practices.

_ Looking forward to getting to know you…_

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Ambler, PA 19002: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Excel, Word, and Powerpoint: 3 years (Preferred)

Work Location: In person

Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.