Global in service but local in approach, the Nisga'a Tek team is committed to high-quality service to honor those who defend us. Nisga'a Tek's work ensures mission assurance and execution for customers and warfighters.

Summary:

Nisga’a TEK, LLC is looking for an Operation Task Lead Tier 2. This position shall be able to provide senior level technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks Assist in a variety of functional areas to include contract related logistical functions and assisting in exercise support functions

Essential Job Functions:

• Required to monitor complex technical control facility hardware and software, either on-premises or cloud-based.
• They shall be able to interface with other IT technical personnel, users, and vendor support service groups to ensure escalation to a point of problem resolution is reached during outages or periods of degraded system performance Direct compilation of records and reports concerning network operations and maintenance, troubleshoot network performance issues, analyze network traffic, and provide capacity planning solutions Manage the support of network communications, including LAN/MAN/WAN systems in support of large-scale systems projects Perform system-level configuration of products including determination of software, hardware, OS, and other platform specifications, either with on-premises equipment or IaaS/PaaS/SaaS cloud components
• Provide assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, Wi-Fi (IEEE 802.11) management and support, operating systems programming, system security policy procedures, and cloud operations Supervise all contract personnel engaged in the operation and support of network facilities, including all communications equipment on various platforms in large scale or multi-shift operations Monitor and respond to NIPRNET and SIPRNET hardware, software, network, and cloud platform problems through routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals).
• Standard response procedures include identification of a problem, notification of appropriate personnel, complete troubleshooting or replacement procedures, and ensuring that notification of the appropriate personnel that the system(s) or equipment has returned to normal operations Utilize software and hardware tools and identify/diagnose complex problems and factors affecting network performance Support a variety of IT systems and deploy commercial of the shelf (COTS) and Government off the shelf (GOTS) technologies including Microsoft, Linux, networking NSA Type 1 encryption devices, VOIP, email, video teleconferencing, and common desktop productivity tools

Necessary Skills and Knowledge:

• Shall have detailed understanding of VMware Virtualization Technology with a proven track record of operating a VMware environment for more than 3years shall have a detailed understanding of the configuration, management, and use of security information and event management (SIEM) software, to include properly reacting to SIEM events Able to manage the system vulnerability identification and resolution process in order to support network accreditation process Knowledge of Computer Systems Administration Capability to self-motivate, work independently and taking ownership of job responsibilities Demonstrated Customer Service & Troubleshooting skill-sets.
• The ability to balance and prioritize multiple projects and remain calm under pressure.
• Experience working with multi-tiered ticket handling/resolution systems Shall be able to use the latest versions of the following: Microsoft Operating Systems; Microsoft Office; Microsoft SharePoint; .NET; MS SQL Server; VMWARE, VCenter, ESX 5.0 and Above; MS active Directory Admin; Cisco products to include but not limited to 3560 switches, routers, and ASA firewalls and intrusion prevention systems (IPS)

Minimum Qualifications:

• Bachelor’s degree in an IT field or related field Meet DoD 8570.01-M IAT Level I requirements and shall have the following minimal education and experience metrics: 10 or more years of experience in IT customer support; knowledge of computer systems administration; Comp TIA Security Certification (or equivalent) Top Secret Security Clearance Minimum of 6 years’ supervisory experience Minimum of 5 years of firsthand experience operating network security devices to include Cisco integrated services routers (ISR) Comp TIA Security Certification (or equivalent)