One Call- Patient Placement Specialist Job at Legacy Health
Overview:
Responsibilities:
Creates and Updates Imaging / Surgery Reservations
Creation and maintenance of patient accounts in Clinical Information System
Customer Service
Physician Consult and Transfer Support
Experience:
Throughout our Legacy community, patients seek exceptional care in a compassionate environment. You coordinate placement within our facilities so patients receive the care they deserve. Thanks to you, ED admits, direct admits and hospital-to-hospital transfers occur smoothly. In your work, you embody the Legacy mission of making life better for others.
Responsibilities:
Coordinates Bed Access function for Legacy Health hospitals
Initiates and arranges hospital admissions with appropriate nursing units by telephone.
Contacts other medical facilities to make or complete transfer arrangements of patients.
Complies with COBRA transfer laws and consults with appropriate medical staff as necessary for identification of accepting Attending Physician for transferring patient.
Demonstrates understanding of protocol and patient’s medical condition when assigning admission to the appropriate nursing unit.
Contacts and informs admitting areas and emergency departments regarding pending admissions.
Assures accurate nightly census for each inpatient unit, including verification of the following items:
All accounts reflect correct patient type combinations
Accurate room and bed placement for all in-house patients.
Ensures discharged patients are discharged out of computer.
Maintains knowledge of each unit capacity and capabilities at each Legacy facility to ensure proper placement of patients.
Attends daily bed meetings to communicate bed availability / capacity.
Maintains a basic knowledge of insurance issues including but not limited to Motor Vehicles, Workman’s Comp, Medicare, OHP/Washington Welfare/ Medicaid insurance issues.
Creates and Updates Imaging / Surgery Reservations
Maintains knowledge and familiarity with diagnosis and appropriate surgical procedure.
Assigns appropriate patient type, service code, and surgery location.
Researches reservation information for missing or incorrect information.
Cancels accounts, following all appropriate system steps, surgery reservation when notified by report, MD, financial office, or patient.
Creation and maintenance of patient accounts in Clinical Information System
Discharges from Emergency or in-house and re-admit Mental Health / Rehab patient admissions.
Creates and admits Mental Health Patient admissions from Caremark referrals.
Admits all direct admits that have arrived directly to floor or through Emergency Departments.
Provides admitting information to physicians and their offices upon request.
Corrects accounts that have been admitted improperly, either by report checking or phone request.
May interview and register patients; collects, enters, and updates accurate and complete patient information (demographic, insurance) in the appropriate system and in compliance with hospital and regulatory requirements.
Creates Labor and Delivery accounts for unexpected family birth center patients.
Creates accounts for and admits Legacy Hopewell House Patients.
Creates outpatient Tele-Health appointments for all non-Legacy Tele-Health Consultations.
Customer Service
Maintains a professional and helpful manner for high volume telephone lines in Bed access/reservations for LH hospitals.
Takes verbal admit orders from physicians or their office staff for add-on or same day admissions or transfers.
Obtains and processes multiple voice mail calls in a timely manner.
Completes telephone requests efficiently and promptly with frequent and unrelated interruptions.
Works in collaboration with
One-Call Center staff to meet customer needs for information, transfer coordination, and direct admissions with minimal or no wait time, or call-transfer.
Relates complete and pertinent information in verbal and written communications.
Demonstrates effective listening.
Effectively resolves customer concerns or complaints.
Physician Consult and Transfer Support
Utilizes Legacy One Call Consult and Transfer Service Call Flow Guidelines, Call Flow Overview, and Algorithms.
Answer “1-800-500-9111” Legacy One Call Consult and Transfer Service line.
Initiate and complete Transfer and Consult calls.
Complete Transfer Center intake form.
Provides access to all Tele-Health services.
Creates Care Everywhere ID numbers for outside organizations to link into Legacy EMR’s in EPIC.
Activates Cath Lab team at EH & GS for all emergent Cath Lab procedures.
Activates KIDS Team Mobile ICU for all Legacy pediatric critical transports.
Provides support to ECMO team to alert/notify when patients are going on or coming off ECMO.
Creates Expected ED encounters in EPIC for patients being referred into our Emergency Rooms.
Qualifications:
Education:
High School diploma or equivalent required. A minimum of two years college education including satisfactory completion of college level Health Records coursework preferred.
Experience:
A minimum of one year of healthcare experience or equivalent education in at least one of the following areas required: Admitting, Medical Records/Health Information or applicable clerical support experience. Six months customer service experience required. Previous registrar and third-party payor experience preferred. An understanding of health plan and benefit structures preferred.
Skills:
Demonstrated ability to communicate clearly in the English language. Ability to withstand varying job pressures and organize and prioritize related tasks. Ability to work efficiently with minimal supervision, exercising independent judgment within stated guidelines. Demonstrated effective interpersonal skills which promote cooperation and teamwork. Excellent public relations skills and demonstrated ability to communicate in a calm, succinct, businesslike manner. Ability to identify alternative means of communication as needed. Net typing of 40 WPM and PC-based computer skills. Demonstrated knowledge of medical terminology. Familiarity with 10 key.
LEGACY’S VALUES IN ACTION:
Follows guidelines set forth in Legacy’s Values in Action
Equal Opportunity Employer/Vet/Disabled
Licensure:
National Certification of CHAA Preferred.
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