On-Call Any Shift Sunday-Saturday, works holidays & weekends as needed for either our South Bend or Elkhart Location

Provides residential and non-residential clients with support services and activities to assist their process of moving from crisis to stability. Carries responsibility for providing support to women clients and their children to ensure a harmonious living atmosphere.

Essential Duties

• Answer incoming crisis calls

• Conducts intake of domestic violence clients

• Responsible for accurate data entry of crisis calls, intakes, lethality screens, abusers log, and room list

• Process intake of new clients and clients exiting the program

• Monitor and respond to activity at entry doors

• Provides information and referral for telephone callers and residents

• Communicates information concerning client matters to appropriate staff

• Watches security cameras

• Provides the initial orientation for women entering the program and goes over policies and rules as a backup to Crisis Desk Specialists.

• Packs rooms of those clients who have left personal belongings behind; assures proper inventory, storage and labeling.

• Does laundry on an as-need basis.

• Monitors client laundry, ironing and room cleaning activities.

• Monitors clients’ assigned chores and makes sure they are completed.

• Maintains linen closet and pantry in an orderly manner.

• Cross-trains with Crisis Desk Specialists so that backup on the front desk will be provided.

• Circulates on first and second floors, interacts with clients and reports issues to clients’ Case Manager, when appropriate.

• Resolves client problems when necessary.

• Informs supervisor when toiletries inventory is low.

• Enters information in log book at front desk and in Crisis Floor Specialist’s office as appropriate

• Provides necessary tracking for CAC Food Program grant activities and complies with reporting forms.

• Sets up breakfast items in cafeteria, serves food and milk to all children and records their participation.

• Supervises all meal and snack activities in the cafeteria.

• Performs other duties as assigned.

• Calls on-call supervisor with necessary guidance and change of schedule changes.
  

Required Experience:

Knowledge and Ability

• Ability to work well with people and make decisions in emergency situations

• Ability to maintain accurate records

• Ability to work as part of a team

• Ability to follow instructions and complete assignments

• Ability to assess client needs and well-being

• Knowledge of women’s issues

Education and Experience

• High school diploma/GED required. Associates/Bachelor’s Degree preferred.

• Experience working with women and children in a social service setting desirable.

Physical/Mental Essential Requirements

• Climbing, stooping, kneeling, reaching, standing, walking, talking, hearing, repetitive motions (of hands, wrist, and fingers), moderate lifting and carrying (up to twenty lbs).
• Full range of body motion including manual and finger dexterity and eye-hand coordination.
• Ability to sit at a computer work station for extended periods of time.
• Occasional need to stand for long periods of time.
• Ability to focus on detail and accuracy.
• Ability to handle environmental conditions inside and outside.
• Occasional high stress may be experienced in dealing with clients, staff and volunteers.