Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Office Specialist today with Appomattox Imaging.

Benefits

We are committed to providing our employees with the support they need. At Appomattox Imaging, we offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

• Medical, Dental, Vision, Life Insurance and Flexible Spending
• Paid Time Off (PTO) and Personal Leave
• 401K (100% annual match - 3% to 9% of pay based on years of service)
• Academic Assistance and Reimbursements for Tuition and Student Loans
• Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.
• Home, Auto, and Pet Insurance
• Employee Stock Purchase Program (ESPP)
• Short Term & Long Term Disability coverage
• Adoption Assistance
• Legal Benefits and lots more!

Learn more about Employee Benefits

Come join our team as a(an) Office Specialist. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

DUTIES FOR OFFICE SPECIALIST:

• Answers all incoming phone calls (customer and/or informational) promptly and courteously, respond to all voice mail messages and redirect all incoming phone calls to the appropriate person (if applicable).
• Navigates payer systems and websites to determine coverage and patient financial responsibility
• Assesses potential for Charity status for patients and navigates patient through application process
• Verify insurance and determine patient financial responsibility
• Collects Co-pays appropriately
• Updates patient demographics (i.e. patient address, phone numbers)
• Obtains and/or insures Pre-Authorization/Medical Necessity for procedures
• Run State license check and OIG sanctions check on undefined providers, relay documentation
• Using Center’s various IT systems, schedules, re-schedules and registers patients for procedures
• Run day-end reports from Meditech for unresolved items
• Access patient records and provides for HIPAA compliant release of PHI

What qualifications you will need:

EDUCATION

• High School Diploma or GED required

EXPERIENCE

• One year of customer service experience, medical environment involving patient registration and application of health plan benefits preferred

Appomattox Imaging Center is part of the Hospital Corporation of America (HCA) family. The facility is a top of the line free standing imaging center located in Colonial Heights. It serves Chester, Chesterfield County, Dinwiddie, Emporia, Ft. Lee, Prince George County, Hopewell, Petersburg, and all surrounding areas. The site is American College of Radiology (ACR) accredited. Also, it meets Mammography Quality Standards Act (MQSA) guidelines and is known for its warm, caring staff.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Office Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.