Job Class Code: 6551
Grade: 21
Salary: $19.42-$26.86
Opening: March 15, 2023

Closing: March 31, 2023

Are you looking for a rewarding career with opportunity for advancement and weekends off? Do you enjoy contributing to a team and providing excellent customer service? If you thrive on quality and contributing to the safety of the roads in Maine, we want you on our team!!

Apply Now. We offer superior benefits (highlighted below) including: 13 paid holidays, 12 sick days and 3+ weeks vacation to start!

Who are we:

The Secretary of State, Bureau of Motor Vehicles is seeking candidates to fill an Office Manager (Office Specialist II Supervisor) postion for the Division of Title Services, in Augusta, Maine. This position supervises 16 title examiners and one office specialist II to support the coordination, implementation and oversight of the motor vehicle title program. This position directs and oversees the activities of the title examiners involveed in reviewing applications and implementing title services. This position will assist the Director with the modernization of the title program by reviewing business processes and make recommendations on policies, procedures and rules. Responsibilities require using independent judgment, initiative, and decision-making on complex administrative matters.

A typical day involved:

• Evaluating employee performance in accordance with State of Maine Performance Management and Appraisal System.
• Initiating, recommending, and/or making hiring, disciplinary, and termination actions.
• Participating in interviewing, selecting, orienting, training, and instructing new employees.
• Discussing employee complaints/grievances with employee and determine course of action in accordance with applicable policy.
• Planing, assigning, instructing, reviewing, and monitoring the work of support staff.
• Developing and recommending work methods and administrative policies/procedures to improve existing work practices.
• Gathering system requirements, conducting testing of systems, reporting defects and providing training to staff in the new modernization program.
• Reviewing business processes and making recommendations on policies, procedures and rules.
• Adapting processes/procedures to meet new and/or changing work requirements.
• Adjusting program/work operations and objectives to meet planned and unexpected change.
• Analyzing personnel, operational, and organizational issues and problems; and developing timely and economical solutions.
• Ability to access and use NCIC (National Crime Information Center) website/database in order to access stolen vehicle information; adds and deletes information on the National Motor Vehicle Title Information System (NMVTIS).
• Must have training in the Criminal Justice Information Security Awareness training and receive proper authorization.

To be successful, you will have:

• Knowledge of Maine Performance Management and Appraisal System.
• Knowledge of Civil Service system.
• Knowledge of applicable collective bargaining agreements.
• Knowledge of supervisory principles, methods, and techniques
• Knowledge of the principles of office management.
• Knowledge of basic investigative principles, practices, and techniques.
• Ability to compose, review, and edit complex and/or technical business correspondence.
• Ability to use discretion and judgment in dispensing information.
• Ability to plan, assign, instruct, review, and monitor the work of support staff.
• Ability to conduct research, gather information, and analyze results to reach a conclusion and/or make recommendations.
• Ability to initiate, coordinate, implement, and evaluate administrative activities.
• Ability to analyze solutions, reach logical conclusions, and make sound recommendations.
• Ability to understand and promote management goals as they affect day-to-day and long term operations.
• Ability to effectively plan and adjust work operations to meet planned and unexpected change.
• Ability to effectively represent the organization at internal and external meetings.

MINIMUM QUALIFICATIONS:

• Training, education, or experience in administrative support work that demonstrates:
• competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks at the statewide level that are broad in scope or functionally diverse, and
• the ability to use independent judgment, initiative, and decision making on complex administrative matters. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, Office Associate I, Office Associate II and Office Specialist I.

For more information or questions, please contact: Lucia.A.Nadeau@Maine.gov or call (207) 624-9010.

BENEFITS:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,150.80-$11,345.04 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).
• Retirement Plan – The State of Maine contributes 13.16% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Tuition Reimbursement - Further your career and your education with tuition reimbursement for job-related courses.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
• Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.