English Rows Dental Group is seeking an energetic, self-motivated team-player to join our wonderful practice as our Office Manager. Individual should have excellent communication and organizational skills. This job requires thorough knowledge of general dental health needs and willingness to help out in other roles.

Flexible Schedule:

Mondays 9a-5p

Tuesdays 10a-6p

Wednesdays 9a-5p

Thursdays 10a-6p

Fridays (ALTERNATING) 9a-5p

Saturdays (ALTERNATING) 8a-1p

Denticon experience would be a major plus but not mandatory.

Competitive Pay! (Commensurate with experience)

Benefits:

• Medical
• Dental
• Vision
• PTO
• Holiday Pay
• 401k
• Flex-spending
• CE's
• Life-Insurance and more!

RESPONSIBILITIES

Leadership

• Provide leadership and support for all employees in the practice
• Oversee daily operations of the dental office by managing employee relations
• Manage patient relations when issues arise.
• Responsible for achieving practice operational goals
• Oversee Administrative and Clinical operations and checklists
• Ensure that HIPAA and OSHA rules are followed
• Oversee employee hours- goal to not supersede 40 hours in a work week
• Attend and participate in all morning huddles
• Attend and participate in all team meetings
• Attend and participate in any team interviews with doctor and HR
• Schedule CE Courses at advisory of doctor
• Stimulate new patient growth by supporting sales, marketing and promotional programs
• Assist in training and on boarding of new team members
• Actively assist and mentor all team members when needed

Administrative

• Daily auditing of schedule: preparation of day ahead and review of day prior
• End of Day reports/deposit balancing
• Daily/Weekly/Monthly Tracking Reports
• Utilization and updates of dental software’s
• Schedule repairs of equipment or building maintenance
• Orchestrate and execute the duties of the administrative team:
• Follow Standard Operating Procedures
• Create comprehensive treatment plans
• Present treatment plans with effective communication
• Manage schedule daily; Actively print/govern reports for recall/treatment reinstatement; delegate to employees
• Patient scheduling-coordinate with clinical staff to schedule efficiently
• Work Recall/Unscheduled Treatment program daily to fill schedules
• Coordination of lab cases with clinical team
• High-Level Attentive Phone Communication
• Confirmation of all appointments
• Insurance Verifications
• Collections: Process patient and insurance payments accurately
• AR/Insurance AR Follow Ups

QUALIFICATIONS

Education/Experience

Previous dental management experience

Computer literacy

Competencies

• Proficient oral and written communication skills
• Has a genuine interest in working with and helping patients
• Supports organization’s objectives and customer service policies
• Prioritizes and balances the needs of patients and the needs of the practice
• Is well presented, polite, tactful, and friendly
• Is flexible, decisive, and quick-thinking
• Is patient, calm and able to handle complaints and difficult situations effectively
• Maintains a positive work environment

PHYSICAL REQUIREMENTS

• Must be able to lift up to 15-30 pounds at time.

Bright Direction Dental is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to abide by these principles and mandates. Bright Direction Dental prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, traits associated with race, creed, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Bright Direction Dental conforms to the spirit as well as to the letter of all applicable laws and regulations.