Konica Minolta/SymQuest currently has an exciting opportunity for an Office Systems Associate II.

Responsibilities

• Performs full range of on-site maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal and customer call assistance.
• Manages territory, inventory and customer relationships, along with maintaining a high level of customer satisfaction.
• Successful completion of training classes and effective servicing of those products, requests assistance when necessary to meet customer demands and for recurring issues.
• Develops territory and inventory management skills with assistance to provide cost effective service to our customers.
• Follows proper call handling procedures while maintaining the minimum call per day average.
• Shows measurable progress in technical abilities, troubleshooting techniques and productivity.
• Establishes an up-to-date file of service manuals, part books and other service literature using the laptop issued to them and develops familiarity with contents.
• Maintains and manages tool kit, supplies, and accurate inventory for assigned territory.
• Responsible for maintaining a “trunk stock” inventory with a value over and above $1000.
• Maintains effective relationships with customers and fellow employees.
• Provides sales support as required (i.e. advising sales on problems accounts, service leads).
• Accurately and timely completion of invoices and expense reports.
• Must follow the policies and procedures set forth by Konica Minolta.

Product Knowledge

• Good understanding of solutions portfolio, user level application knowledge. User level application knowledge of device embedded solution
• Deep Knowledge on the entire product line, KM certification on product line
• Expert knowledge of color theory, calibration, and RIP configurations 30% based on technical expertise.
• Provides guidance on customer interaction and soft skills.

• Minimum of High School diploma or GED required, Technical School training preferred.
• 2-4 years of experience related to technical/repair of business equipment.
• Certified in A+ or equivalent training required.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.