How this Role Supports our Mission of Elevating People by Eliminating Barriers to Employment

While receiving leadership support from department leader, the Office Assistant will advance our mission by providing clerical support to assist in the daily operations of the department in a manner that is consistent with the mission, vision and values and brand of Goodwill NCW.

Key Responsibilities

• Provides clerical support to assigned department including recurring daily, weekly and monthly administrative tasks.
• Directs phone calls and phone calls and email messages and distributes as applicable within the department and organization.
• Ensures the efficient flow of paperwork through the department and organization, accurate data entry in applicable system(s), cooperation with staff and input to improve current process.
• Greets and directs visitors while ensuring a high level of customer service to team members, partner agencies and Goodwill Community Campus guests and visitors.
• Tracks and enters information such as surveys, client notes and other data into software programs or files as applicable.
• Completes filing tasks as applicable, including alphabetizing, collating and filing in appropriate locations.
• Prepares information for the department as needed including photocopies, presentations, files, documents and anything else assigned.
• Supports customer and client requests as needed.
• Maintains the confidentiality of records.
• Builds relationships within and outside the department as critical for success.
• Functions as a clerical backup for other departments where cross training is available.
• Completes other administrative duties and projects as assigned.

Education, Skills and Experience Requirements

• High School diploma or equivalent.
• At least a basic level of competency with Microsoft Word, Excel, Outlook and SharePoint.
• Willingness and ability to learn and understand software programs and other technology as applicable to specific role or department.
• Outstanding customer service skills.
• Strong attention to detail.
• Understanding of confidentiality and proper handling of sensitive information.
• Strong interpersonal skills.
• Experience with non-profit organizations is preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed primarily in a standard office environment with extensive team member contact and frequent interruptions.
• Primary function requires sufficient physical ability and mobility to work in an office setting; to sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, twist, lift, carry, push and/or pull light to moderate amounts of weight.
• Verbally communicate to exchange information.

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.