Description:
Schedule/Shifts: This center is a 24x7x365, on-call environment that has several shifts to include nights and weekends. The shifts needed are below. The client will assign a consistent schedule for the most part.

9AM to 5PM, with a weekend rotation around every 5 weeks. (Day off during the week).
4 - 10 hour shifts, with staggering days off.

*Please confirm in the details of the submittal that your candidate is open to shift rotations including the weekends.

*The ideal candidate will be a critical thinker as this role is not script based. Must be able to handle heavy volume calls, emails and chats.

*Training will be on-site for around 2 weeks and then will be remote. On-site meetings will be required from time to time.

Position Summary
Provides support in a 24x7x365 days/year role that monitors, tracks, and escalates Tower lighting issues to ensure company compliance with FAA/FCC notification requirements.

Essential Job Functions

• Monitor alarm activity from remote communications sites to ensure company compliance with FAA/FCC.
• Open, track and close the filing of Notice to Airmen (NOTAM) reports with the FAA.
• Open, track, and close NOC trouble tickets with the regions.
• Answer incoming calls and monitor various e-mail accounts and act according to NOC procedures and processes.
• Assist in the monitoring and control of headquarters building and site security.
• Interface with field personnel to verify repairs and testing of lighting alarm systems.
• Assist in resolution of NOC daily reports.
• Basic troubleshooting and configuration of tower monitoring and lighting systems.
• Notify, dispatch, and escalate network faults and emergencies adhering to MLA, SLA, FAA/FCC and NOC procedures.
• Provide first contact with land owners, outside vendors, police, fire and emergency service responders.
• Interface and assist with other NOC’s and their technicians during QLI’s, third party tower repairs and service outages.

Education/Certifications

• High School Diploma or GED - Required

Experience/Minimum Requirements

• Prior customer service and/or service dispatch experience

Other Skills/Abilities

• Basic telephone operation skills
• Excellent customer service skills
• Proficiency in Microsoft Office programs
• Skilled at completing tickets for maintenance purpose
• Ability to handle multiple simultaneous calls
• Knowledge of wireless communications a plus

Working Conditions: Works in a normal office setting with no exposure to adverse environmental conditions.

Job Type: Contract

Pay: $21.00 - $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• On call
• Weekdays
• Weekend availability

Ability to commute/relocate:

• Canonsburg, PA 15317: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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