Nissan of Orange Park Service BDC Representative Job at Nissan of Orange Park
We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified BDC Representative to our team. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail.
In addition to competitive pay, we offer our associates the following benefits:
- Health insurance, Dental insurance, Vision, Life, Disability insurance
- 401(k) with company match
- Professional work environment, with job training and advancement opportunities
Responsibilities
- Manage incoming requests from potential customers, handling their concerns and questions as well as present them with the best solution to their needs.
- Generate new business and convert them into regular accounts.
- Educate customer on terminology, policies and procedures, anticipated delays and any additional information needed to increase customer satisfaction and improve profitability.
- Contact new and existing customers
- Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits. Follow up with customers to ensure satisfaction and produce referrals.
- Perform all other Customer Care duties as assigned.
QUALIFICATIONS
- Call Center sales experience a plus
- Excellent verbal and written communication skills
- Must have exceptional customer service skills
- Flexible schedule and availability
- Demonstrate understanding and application of effective appointment setting strategies and techniques
EOE/DFWP
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