Night Auditor/Front Desk Agent Job at Best Western Plus - Wayland

Best Western Plus - Wayland Wayland, MI 49348

Job Details

*This position is for 3rd shift (11pm-7am), minimum 2 nights a week. Additional hours may be available if desired.

*Reliable transportation and dependability required.

Job Summary: Audits, balances, and reports on the various areas of the hotel (e.g., food and beverage, rooms, front desk, gift shop, etc.) to provide accurate and timely financial information on the hotel’s operational performance for the day. Oversees front office/front desk operations during the overnight shift.
Job Duties:

  • Checks front office accounting records for accuracy and compiles information for the hotel’s financial records.
  • Tracks room revenues, occupancy percentages, and other front office operating statistics.
  • Prepares summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day.
  • Posts room charges and room taxes to guest accounts. Processes guest charge vouchers and credit card vouchers.
  • Verifies all account postings and balances.
  • Summarizes results of operations and prepares reports for management.
  • Performs duties of the Front Desk Agent.
  • Performs other duties as assigned.
  • Prepares and sets up breakfast

*Fold laundry and keeps common areas clean in front desk downtime.

*Works well as part of a team.

*Other duties as assigned.

Qualifications:

  • High school diploma or equivalent.
  • Accounting background a plus.
  • Previous hotel experience required.
  • Strong customer service orientation and skills.
  • Present a professional image, and able to communicate well with both guests and employees.
  • Ability to operate front office equipment and computers.
  • Ability to compile facts and figures.
  • Ability to understand principles of auditing, balancing, and closing out accounts.
  • Ability to work a flexible schedule, including weekends and holidays.

Job Types: Part-time

Job Type: Part-time

Pay: From $13.00 per hour

Benefits:

  • Employee discount
  • Flexible schedule

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Supplemental pay types:

  • Tips

Ability to commute/relocate:

  • Wayland, MI 49348: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • This position is heavily computer based. How computer literate are you?
  • Are you available overnights 11pm-7am?

Education:

  • High school or equivalent (Preferred)

Experience:

  • Hotel Experience: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Shift availability:

  • Overnight Shift (Required)
  • Night Shift (Preferred)

Work Location: One location




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