Do you have a sweet tooth? Want to help others satisfy their sweet tooth cravings in a fun, family-friendly environment? Our candy store team requires a dedicated individual who will take direction from the Food and Beverage Management Team in carrying out a great guest experience. You will help spin cotton candy, make our various in-house fudges and candies, and help our guests find treats. You can expect to provide friendly and efficient guest service, while maintaining a clean store environment, handling inventory and accurately completing cash transactions.

Newport Aquarium offers amazing perks for all team members. Visit the aquarium whenever you want, share complimentary tickets with friends and family, enjoy discounts on food and beverage, merchandise from our gift shop, and candy from Sweet Dreams Candy Company. Enjoy flexible scheduling and the chance to hone your guest service skills.

Looking to pursue your education without the debt? Grow U has hundreds of programs available from certifications to college prep to associate's and bachelor's degrees. Many of these programs are fully-funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU

Newport Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on bringing families closer together and creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving – give us purpose and guidance.

MAJOR DUTIES AND RESPONSIBILITIES:

• Perform, adhere to, and implement all Herschend Family Entertainment Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operations.
• Maintain a positive attitude and appearance at all times.
• Approach guests in a friendly manner to offer assistance and provide information regarding Newport Aquarium.
• Arrive on time and ready to work all scheduled shifts, and in accordance with aquarium uniform and appearance standards.
• Keep safety as a number one priority at all times while working at Newport Aquarium.
• Understand policies and procedures relating to the overall functions of the Food and Beverage department.
• Work with other team members/departments of Newport Aquarium to ensure effective communication is implemented at all times
• Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests.
• Must be self-motivated to work independently, as well as, disciplined and reliable.
• Maintain appropriate guest and team member relations at all times, ensuring guest and team satisfaction.
• Demonstrates strong customer service and interpersonal skills.
• Responsible for maintaining store cleanliness in accordance with food safety guidelines.
• Responsible for proper cash handling and maintaining PCI (Payment Card Industry) compliance.
• Maintain a friendly, respectful, outgoing and proactive approach to guests and team members.
• Perform other related duties or projects as assigned by the Food and Beverage management team.
• Ability and willingness to cross train in other Food and Beverage areas.

QUALIFICATIONS:

• Prior cash handling and point of sale experience is a plus.
• Must have strong public speaking skills the ability to read, write and speak the English language (knowledge of other languages is a plus)
• Must be able to think clearly, react quickly, and calmly to changes and/or emergency situations
• Previous guest service or retail experience preferred.
• Ability to work a flexible schedule which may include evenings and/or weekends and holidays.

PHYSICAL REQUIREMENTS:

• Successful completion of pre-employment background check.
• Ability to remain on feet for long periods, climb stairs, bend and stoop.
• Physical strength, including the ability to lift up to 25 pounds.
• Note: Position will involve exposure to nut allergens, inclement weather, dust, potentially dangerous and unpredictable animal species, and potential dangerous machinery, restraint devices and toxic chemicals and/or drugs. Personal Protective Equipment including clothing or equipment may be required in some areas.

YOU CAN EXPECT:

You can expect to work on projects that have never been done before – ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start…and through to the end. You can expect to work in an environment that is highly innovative and low in politics – truthful and filled with smart people!

And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.