We are seeking a Network Support Technician to become an integral part of our team! In this role, you should be able to demonstrate an understanding of networking concepts, including some knowledge to troubleshoot applications, network devices (hardware/software), in addition to other services (Messaging, WiFi, Video, Collaboration, Web Apps, etc.).

You will be exposed to a wide variety of challenging learning environments and will contribute to the success of the company while gaining valuable experience. Solus is a small company which allows for a great deal of flexibility in the opportunities available to our employees.

Responsibilities:

• Assist callers with requests for information technology services, repair or support requests
• Support issues related to software, hardware, email, network access, etc
• Remote support of customers using excellent communication and customer service skills
• Onsite support at customer location (reliable automobile, insurance and valid driver's license required - Driving Record will be checked)
• Ability to use methodical troubleshooting skills
• Clearly and completely document user calls, issue resolution, and related processes and procedures
• Assist in the build and design of Microsoft-based server systems and networks
• Support the implementation of server-desktop environments using Active Directory
• Configuration and setup of desktops and network devices
• Perform routine network maintenance
• Collaborate with team members on projects and issues
• Assist in deploying Linux-based VoIP telephony systems, Cisco and Polycom IP phones
• Ability to adapt and apply industry best practice to all projects
• Assist in maintaining required technical documentation

Qualifications:

• 2+ years of prior experience in IT support
• Bachelor's or Associates Degree in Computer science, engineering or a related discipline preferred
• MCSA, MCP or RHCSA certification - preferred
• A+ certification - preferred
• Experience with Microsoft networking and applications (e.g. Active Directory, Exchange, SQL, Terminal Services)
• Experience configuring and working with Firewalls, VPNs, and TCP/IP networking
• Enterprise Linux support (RHEL etc.) with exposure to shell scripting (bash, Perl) is a plus
• Experience with ConnectWise is a plus
• Reliable insured vehicle and a valid Driver's License are required for this position
• Excellent Communication skills
• Outstanding English language written and verbal communication skills and comprehension
• Ability to communicate technical issues in non-technical terms
• Ability to prioritize and multitask
• Strong troubleshooting and critical thinking skills
• Proven ability to meet critical deadlines
• Able to support shift schedules/rotation as required to meet business needs

Compensation and Benefits:

• Compensation will be commensurate with directly-related experience
• We offer retirement savings plan
• We have a comprehensive company Health Insurance plan
• We have onsite parking for employees and a neighborhood full of quality restaurants and shops

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• On call

COVID-19 considerations:
We are currently working remote from our homes and we very carefully consider and review the need to go onsite to a customer. We have a specific protocol that we follow to keep everyone safe.

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Software troubleshooting: 1 year (Preferred)

Work Location: Hybrid remote in Lincolnwood, IL

Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.