Job Description:
Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

JOB SUMMARY
This role will focus on ensuring drug and alcohol compliance under federal regulation and company policy. Ensures that employer and employees comply with DOT/FAA's Drug and Alcohol Testing regulations and the Company Drug Free Workplace Policy, serving as initial point of contact for the substance abuse program administration and all DOT and Non-DOT alcohol and drug testing, including but not limited to pre-employment, random, post-accident, and return to duty testing. Involved in reasonable suspicion and diversion investigations and any necessary testing. Responsible for educating all team members on drug and alcohol program compliance and maintaining all documentation in preparation for investigative and DOT/FAA Audits to ensure compliance to eliminate violations and improve safety.

ESSENTIAL FUNCTIONS/DUTIES

• Maintain safety sensitive employee database with FAA required Drug/Alcohol information for 500 plus safety-sensitive employees
• Coordinate, schedule and manage notifications for pre-employment & random drug testing
• Assist with the on-boarding process by creating and sending out New Hire packets
• Conduct and/or document initial & recurrent drug training for all safety-sensitive employees
• Interfacing with Collection site/Laboratory representatives
• Interfacing with Federal Aviation Administration (FAA) and other vendors
• Drug & Alcohol Verification for Previous Employees
• Manage random pools
• Send new hires for drug test (provide required forms)
• Send randomly selected employees for drug test
• Manage files

a. New hire files

• Drug test
• Acknowledgment forms
• Release of info forms (40.25)
• Drug training

b. Random testing files
c. Program files

• Post Accident
• Reasonable cause/suspicion
• Positive tests
• Compliance
• Company drug policy
• MIS reports
• Lab reports
• MRO info
• Annual Supervisor Training
• Sending out required posters & forms

PRIA Compliance (for Pilots and Operational Control Center Specialists)

• Set up files and send out PRIA Packet to all New Hire Pilots and OCC Specialists
• Contact former employers for PRIA Applications - works with candidate to ensure completion and accuracy

• Exception Memos
  
  • Good Faith Memos
  • Employment after Military Memo
  • Monitor background checks daily to ensure any new data is notated and processed
  • Paperwork follow-up, filing and destruction
  • Interfacing with Federal Aviation Administration (FAA) and other vendors
  • Processing invoices for NDR and PRIA Requests
  • PRIA Verification for Previous Employees

Pilot Records Database (PRD) Compliance & Data Entry

• Enter any required training and documentation into the PRD as required

• Record any relative documentation if needed into the PRD

Other Duties:

• Monthly Self-Audits on Drug & Alcohol and PRIA files
• Participates in FAA audits and provides follow up reports as needed
• Reports any critical compliance deficiencies that affect the company operations
• Audits Safety Sensitive Records to ensure compliance and communicates any findings to Chief Pilot, Dir. Of Standardization & Training and Director of Operations
• Continually monitors the FAA rules and regulations on a daily basis to identify any new regulatory requirements

• Participate in OCF rotation which includes a week of On-Call, nights and weekends on a Once-a-month basis

QUALIFICATIONS

Experience:
High School Diploma or equivalent required
Bachelor's Degree in Business, Aviation or related field preferred
Experience in DOT Drug & Alcohol compliance required - 2 years
Experience with operating procedures and manuals

Skills:
Computer-literate with a strong, working knowledge of Microsoft Excel, Word, Outlook, PowerPoint and Teams
Excellent time management and organizational skills
Meticulous attention to detail.
Ability to interact with employees of various levels of management
Excellent oral and written communication skills
Familiarity with the writing styles of Federal agencies
Ability maintain strict confidentiality
Ability to work effectively with other departments

WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS
Working Conditions:
Primarily works in an office environment
Hours Monday - Friday 8:00 a.m. to 5 p.m.
On-Call as needed Drug and Alcohol compliance Emergencies

Once-per month - Overtime required for OCF rotation and On-Call (M-Sun OCF and On-Call)

Physical Demands:
Ability to sit for extended periods of time

Mental Requirements:

Critical thinking skills
Ability to actively listen to others and reach logical conclusions based on feedback

GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles:

• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
• One Team - We respect each other and achieve together what no individual can alone.
• Innovation - We are driven to develop solutions that inspire progress.
• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
• Ownership - We are accountable for what we do and take pride in how we do it.
• Citizenship - We are dedicated to being good stewards in the communities we serve.

REPORTING RELATIONSHIPS
Reports to: MTC Flight Operations Records Manager
Interrelationships: Flight Operations; Human Resources
EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.