Mobility Service Manager

Macclesfield OR Luton OR Gaithersburg OR Gothenburg

Competitive salary and benefits

Close date: 17th May 2023

ABOUT ASTRAZENECA

AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies.

We are looking for an experienced Mobility Service Manager to join our End User Device team! The purpose of this teamis to ensure our workforce has the tools they need to be most effective in the workplace. This includes, Desktops, Laptops, Printers and Mobile devices, Operating Systems, Software Delivery and Device Management, all of which must work seamlessly and continue to be current and significant to the business. We own the strategy, support and development of our End User Devices and work closely with the application and infrastructure teams to ensure lifecycle management is run effectively, working closely with the Architecture and Engineering team on new services and pilots, as well as with the Customer Effectiveness Team to ensure new services and upgrades are introduced optimally to support our business. This team also works closely with the Cybersecurity and Infrastructure team to ensure services are secure and optimized.

The Mobility Service Manager is Accountable for:

• Effective Service Management and ITIL process alignment to ensure Mobility services are delivered within Service Level Agreements complimented with accurate service reporting and performance indicators.
• Device asset management and alignment to global processes.
• Effective partner management to ensure business requirements or challenges are understood and new capabilities are developed and implemented as well as driving continual service improvement.
• Vendor management to ensure our vision & strategy is aligned and they adhere to contractual terms.
• Implement and champion collaboration with other relevant service teams to ensure the development and delivery of service improvements or technical roadmaps will delight the customer and align to overall AZ IT End User Services strategy.
• Ensure new capabilities are introduced with minimal disruption to our customers supported by robust change and communication management plans.
• Management of Voice & Data plans, globally.
• Leading and Driving Service Improvements, Transformation and Service Excellence globally for Mobility services.
• Leading a globally dispersed team of Carrier, Mobility, Device, Application Hosting, Voice and Data authorities.

Candidate Focus & Challenge

• Service and Supplier Management
• Service & Financial Performance
• Governance & Tools

Essential

• Significant Experience designing & implementing service within Enterprise Mobility or similar field
• Familiarity with Mobility including MDM, EMM & UEM solutions; vendor specific ecosystems including Apple iOS and Google Android; latest trends and activity for the area of Mobility Services.
• ITIL V3 Foundation and higher with experience across all aspects of the ITIL disciplines and lifecycle with evidence of having designed and/or improved operational processes to deliver business value.
• Experienced in leading agendas across Stakeholders, Architecture, Engineering, Operations, Product & Service Management to ensure the original design brief is achieved.
• A clear communicator, methodical, focused, confident when collaborating with partners at all levels of the business and collaborate with our Architects, Engineers, Operations and Service Managers (Matrix Management).
• Excellent supplier leadership skills with demonstrable knowledge and experience of contract negotiation, service level management and strategic management.
• Team & Strategy Leadership experience with a globally dispursed team.