Mobile Technician Job at uBreakiFix
This is NOT a Remote Work Position-Foreign Non US Resumes Will Be Rejected
Franchise Location-Great Working Conditions, Benefits and Pay
Independent Contractor position available in the Tech repair field. Be your own boss.
About the Job:
Franchise Location-Great Working Conditions, Benefits and Pay
Independent Contractor position available in the Tech repair field. Be your own boss.
About the Job:
No experience is necessary, we will train you!
If you have experience, we will pay you more!
If you have experience, we will pay you more!
About Us:
Since its inception in 2011 iDoctor Cell Phone and Tablet Repair LLC has sought to be an industry leader in handheld device repair. To improve that position, in 2018 iDoctor LLC re-branded with uBreakiFix to better repair offerings with OEM parts, training, and development. A little about uBreakiFix: In 2009, uBreakiFix has grown to more than 500 stores in markets across the U.S., Puerto Rico, and Canada. The unrelenting commitment to customer satisfaction shown by uBreakiFix has directly resulted in its current period of rapid nationwide growth. uBreakiFix has become the preeminent gadget repair company in the industry, largely due to its low price promise and industry guarantee. uBreakiFix handles everything from iPhone, Samsung, LG, Nexus, HTC, Droid, Xboxes and PlayStations, TVs, Cameras, Laptops, and Computers.
Position Details: Mobile Tech
Serves customers by diagnosing, troubleshooting, and repairing mobile devices while ensuring customer satisfaction. This position will travel to customer locations and complete repairs at the customer's site.
Tasks and Responsibilities:
- Safely travel to customer sites and arrive within the scheduled appointment window.
- Inform customers of job status. (En-route, Arrived, etc).
- Diagnose, troubleshoot and repair devices.
- Provide recommendations for problem resolution.
- Explain complex technical issues to customers in a non-technical, simple-to-understand manner.
- Provide repair and replacement estimates to customers.
- Ensure that all repairs meet or exceed uBreakiFix quality standards.
- Greet customers in a friendly manner and maintain a positive work environment.
- Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
- Keep track of all devices and inventory while safeguarding all van stock and equipment.
- Utilize the point of sale system to maintain an accurate record of customer information and the real-time status of each repair.
- Pay Structure defined by a separate policy and offer agreement.
Basic Qualifications:
- Ability to pass driving, drug, and background screening.
Preferred Qualifications:
- Outstanding customer service skills.
- Excellent technical, problem solving, and analytical skills.
- Exceptional organizational skills.
- Strong written and oral communication skills.
- Proficient in Microsoft Office.
- Work well by yourself.
- Ability to work flexible hours, including weekends and some holidays.
- High school diploma or GED.
- Valid Driver's License and good driving record.
- Experience repairing electronics, smartphones, PC/MACs, and game consoles.
Note: The above statements are intended to describe the general nature and level of work being performed by the individual assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.
Pay range: 34,000 - 40,000
About uBreakiFix:
Since its inception in 2011 iDoctor Cell Phone and Tablet Repair LLC has sought to be an industry leader in handheld device repair. To improve on that position, in 2018 iDoctor LLC re-branded with uBreakiFix to better repair offerings with OEM parts, training and development. A little about uBreakiFix: Opening its first store in 2009 uBreakiFix has grown to more than 500 stores in markets across the U.S., Puerto Rico and Canada. In 2019 insurance giant Asurion acquired the brand name uBreakiFix and has slowly re-branded the company to Asurion Phone/Tech Repair & Solutions. The unrelenting commitment to customer satisfaction shown by these three brands combined has directly resulted in its current period of rapid nationwide growth. Asurion/uBreakiFix/iDoctor have become the preeminent gadget repair company in the industry, largely due to its low price promise and industry guarantee.
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