Job Title

Member Service Staff (AM) - Downtown YMCA

Job Description

This position is responsible for serving members and guests, maintaining member service control, data entry, answering member questions, and performing various clerical duties. This is an opening position that requires a reliable individual AVAILABLE TO OPEN FACILITY EACH MORNING AT 4:15AM.

QUALIFICATIONS:

1. High school diploma or equivalent minimum. Degree pursuit/currently employed in service industry preferred.

2. Effective verbal communication skills required

3. Basic knowledge and use of computers

4. High degree of accuracy with provided information

5. Multi-task oriented

RESPONSIBILITIES:

1. Greet and serve members and guests

• Greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors
• Handle and solve member concerns

2. Answer the telephone in a prompt, courteous manner – three ring rule applies

• No one left “on hold” for more than 30 seconds without personal contact
• Provide all needed information on phone messages taken and give correct information to callers

3. Member sign-up and program registration all done correctly and in a timely manner

4. Enter receipt information correctly for membership and programs

5. Be accountable for all money collected during your shift. Money and receipt total should match

6. Perform routine filing and copying as needed

7. Perform facility access control duties by scanning member’s cards and entering visitors in the computer program.

8. Safety Training

• Complete YMCA Safety trainings within 14 days of employment
• Understand and be able to apply emergency procedures

9. Maintain clean and professional appearance for self and facility. Wear staff shirt. Wear nametag.

The YMCA of Greater Montgomery is proud to be an equal opportunity employer. Employment is subject to a background check.

Job Type: Part-time

Pay: $10.00 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Application Question(s):

• Are you available and willing to be on site each morning by 4:15am?

Shift availability:

• Day Shift (Required)

Work Location: One location

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