Salary: $20.00 - $23.19/hr
Location: Bonney Lake, WA
Hours: Part Time, 20-29 hours per week

Serving the South Sound Since 1934

Our commitment to the South Sound is generations in the making. As a not-for-profit credit union, we are here to help you succeed. With branches throughout Tacoma & Pierce County, we are in your community every day. It will not take long for you to experience what our founders meant by “People Helping People.” We know that our employees are an important part of our mission. We believe in creating a collaborative space that allows employees to grow and develop while maintaining their individuality. We understand the profound effect that one organization can have in serving a community. We value diversity, equity, inclusion, and belonging – we value you! Come see the TAPCO difference.

As a TAPCO Member Service Representative (teller), you will be the face of our credit union. You will be charged with providing excellent member service by going the extra mile to greet members, make them feel welcome and engage members to learn about their financial needs. You will be joining a team who enjoy coming to work to make a positive impact in their community.

In this position, you will:

• Greet and welcome members to the credit union in a professional manner providing prompt, excellent service and accurate member transactions.
• Assist member with paying and receiving transactions including, but not limited to, deposits, withdrawals, transfers, cash advances, travel cards, gift cards, money orders, cashier’s checks, checks and loan payments.
• Handle cash and checks within set limits and places holds where needed.
• Balance cash drawer at end of business day and research and resolve discrepancies.
• Process plastic cards, order checks and process stop payments.
• Perform drive-up functions and night drop duties as assigned.
• May have opening and closing responsibilities.
• Build and retain member relationships through outbound calling to current and potential members.
• Maintain an up-to-date knowledge on all credit union products and services.
• Maintain an up-to-date knowledge of and adhere to the requirements of all related policies, procedures, rules and regulations required for position.
• Promote, explain and cross-sell TAPCO services and products.
• Demonstrate an understanding of and adhere to the requirements of all federal, state, and local laws, including those of the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as it specifically relates to the job functions.
• Model a high level of member service and professional demeanor.
• Assume responsibility for other duties as required or assigned.

You are able to:

Communicate Effectively
Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Member Focus
Build strong member relationships and deliver member-centric solutions.

Instill Trust
Gain the confidence and trust of others through honesty, integrity, and authenticity.

Interpersonal Savvy
Relate openly and comfortably with diverse groups of people.

Benefits

TAPCO offers a comprehensive benefit package:

100% Employer-paid medical, vision, prescription, and dental insurance option for all full-time employees. 50% Employer-paid spouse coverage. 65% Employer-paid dependent children coverage

• Flexible Spending Account (FSA)
• Dependent Care FSA
• Health Savings Account (HSA)
• 401(k) Plan with up to 7% match
• 100% Employer-Paid Life Insurance/AD&D package ($100,000)
• Paid Vacation and Sick Time
• 11 Paid Holidays + 1 Floating Holiday
• Optional Short- and Long-Term Disability
• Employee Assistance Program
• 40 paid volunteer hours

Diversity, Equity, Inclusion, Belonging, and Accessibility (DEIBA) Purpose Statement

TAPCO embraces diversity, equity, inclusion, belonging, and accessibility (DEIBA) and is committed to creating a workplace where all stakeholders involved, regardless of gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or limited mobility and abilities, feel valued and respected.

• We are committed to include diversity, equity, inclusion, belonging, and accessibility at the center of our work.
• We are committed to nondiscriminatory practices and provide equitable opportunity for all.
• We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard.
• We welcome every person to bring their authentic perspective and experience to advance our mission.
• We focus on real people's experiences to uncover and address systemic inequities.
• We address our gaps and inequities through products, practices and policies that uplift our employees, members, and community.
• We put allyship into action every day.
• We value the seen and unseen qualities that make you who you are.

Your skills and experience:

• High School diploma, or equivalent.
• 1 year cash handling experience.
• 1 year of customer service experience.
• Use clear and effective verbal communications skills under supervision to express ideas, request actions and formulate plans or policies.
• Work to make every member interaction positive by leaving the member feeling understood, appreciated, and confident in the organization's ability.
• Work to connect with members to strengthen the relationship, meeting personal needs through positive member experiences.
• Work to recognize sales opportunities during service interactions to enhance overall member service.