OUR MISSION

Perry Health is on a mission to rethink chronic care delivery through a purely-remote, continuous care model. This remote-first approach allows us to extend high-quality specialist care to all patients, regardless of geography or other care disparities. Although we plan on making Perry available to every patient with a chronic illness, we're starting with a focus on Medicare patients living with diabetes. Perry's remote care fills the necessary gap between physician appointments for our patients.

We equip our patients with cellular-connected devices (glucometers, blood pressure cuffs, etc.) that transmit data passively upon use, allowing even the most tech naive patient to participate. This real-time data flows to Perry's team of clinicians (physicians, nurses, dietitians), who monitor trends in the data and deliver proactive care over the phone. We've built a proprietary continuous-care Electronic Health Record (EHR), which can ingest these data pipelines and build elegant workflows on top of them for our clinical staff. Facing a chronic disease alone is overwhelming and isolating, and we aim to alleviate that emotional burden by providing care to our members 24/7.

Our high-touch approach to chronic care management creates tangible outcomes for our members and thousands of dollars in savings to the system by preventing hospitalizations, and we're just getting started.

ABOUT THE ROLE

We are seeking a Member Experience Specialist to help build a first-of-its-kind distributed, virtual care clinic, with the aim of democratizing specialist care. Perry is on a mission to make high-quality, remote care available for all patients with chronic conditions (starting with diabetes), regardless of geography, economic status, or other health disparities.

You will report to the Senior Manager, Member Experience & Growth and spend your day providing compassionate support for our members.In this role, you'll have the unique opportunity to create an engaging experience for members of our program ensuring that they have an excellent experience. Whether you are helping a member setup their glucometer, answering questions about their insurance bill or answering questions about our program, you're an essential part of ensuring all members have what they need to be successful.

The ideal candidate will have demonstrated a strong understanding of customer experience, proficiency with medical billing, an empathetic personality, and a desire to learn. Hours of operation for this role- Monday through Friday 9am-9pm (EST); You'll be scheduled for daily 9 hour shifts Monday through Friday.

Your impact:

• Act as main point of contact for all billing inquiries and provide a seamless experience for members to stay up to date on payments
• Prepare and submit billing data and medical claims to insurance companies
• Assist members during onboarding to set them up for success - track device shipments, conduct 1 on 1 device trainings, and support member in submitting first reading
• Field all inbound requests from members and take swift action to ensure their needs are met
• Drive member adherence and retention through ongoing reach out to assist with device troubleshooting, resource requests, appointment scheduling, and more

You have the right experience and expertise if you

• Have a comprehensive knowledge of medical billing
• Are highly organized with rigorous attention to detail
• Are innately empathic. An ability to listen, absorb, and be an advocate for our members
• Have creative problem-solving skills and comfort in navigating ambiguity
• Have a passion for providing best in class customer service to our members
• Are able to communicate clearly and professionally, both verbally and in writing
• **Bonus points if you are a fluent Spanish-speaker

HOURLY PAY

$20/hr

Values

Our patients are our purpose: We understand that the decisions we make have an impact on our patients' health. We are a healthcare company above all else. The choices we make are always in the best interest of our patients.

Bring your best self: The authenticity of our team drives our innovation. We show up for each other and our patients every day. Your teammates will count on you for motivation and support, and you should expect the same in return. Conversely, recognize when you are not at your best so you can seek support and take time to recharge.

Own your ideas and your results: Each member of the team contributes to the growth of Perry. Identify problems, seek solutions that maximize impact. Ownership is key; seek out support from team members, and take accountability for the results of your efforts.

Move fast, but with purpose: Consistent, rapid growth is expected. Set goals, work with purpose, assess, reassess, and pivot when necessary. Perfection should not impede progress. Ego should not prevent reevaluation. Each day will provide opportunities for learning and growth and will move us closer to our goals.

Good ideas come from anywhere: Ideas, good and bad, come from every level of the organization. Employees at all levels are empowered to share their ideas and feedback. The whole of Perry is greater than the sum of its parts. All ideas are considered, and when a decision is made we will move forward together.

Perry Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.