Job Description

Patient Registration is performed with accuracy when verifying patient information.

Verify that medical record content is complete prior to the patient's admission.

Check insurance eligibility and benefits.

Verify Patient Insurance within the last 30 days.

Make sure all annotations for patient insurance verifications are in the chart.

Make sure prior auth has been obtained.

Provide basic and accurate information in-person and via phone/email.

Go through the schedule a day or two before and make sure everything is all set.

Answering telephone and routing to proper person if necessary or take a message for the doctor or appropriate person.

Scheduling appointment/doctor reference for the assigned doctor.

Calling Charlotte Hungerford Hospital, HOCC for x rays or scans.

Be a team player, be willing to change things to make things easier, communicate with team members.

Keeping track of referral status.

Checking all balances and letting the patient know and/or communicating with the billing department.

Telephones: Phone lines are open from 8:30 am to 5:00 pm. The phones are answered between these times. The answering service picks up during the other hours.

Appointments: Appointments are made via phone or directly in person by the patient after his/her last exam. All information is obtained and scheduled as soon as possible according to the doctors’ schedule. We also do appts through online website requests.

Scheduling Changes: At times, emergency surgery will occur where the physician is unable to keep appointments. Each patient must be called and made aware of the situation. It is up to the scheduler to cancel appointments and reschedule the patient where it is appropriate.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: In person

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