Medical Interpreter – Spanish and Portuguese

CLASSIFICATION/STATUS: Non-Exempt, Part Time/32 hours per week

IMMEDIATE SUPERVISOR: Manager of Community Health Outreach and Health Benefits

SUPERVISORY RESPONSIBILITIES: None

Pay Range: $18 - 25/hour

WHO YOU ARE

YOUR ROLE & IMPACT

As part of the dynamic team at Charles River Community Health (CRCH), a healthcare practice providing integrated and compassionate care to underserved communities, the Medical Interpreter – Spanish and Portuguese will provide medical interpretation in Spanish and Portuguese for the Health Center, and relay medical information between patients and staff particularly relating to patient confidentiality.

YOUR RESPONSIBILITIES

• Provide interpretation assistance one-on-one and via the onsite phone interpretation system to medical providers triage, front desk, and other health center staff who request assistance in communicating with patients regarding particular patient needs.
• Review provider schedules and prepare a daily anticipated schedule of one-on-one interpretation services.
• Provide written translation of patient-related materials into Spanish and Portuguese.
• Serve as a cultural and linguistic resource to both patients and providers to contribute successful outcomes.
• Demonstrate an understanding of cultural medical practices and communicate same to Health Center staff.
• Prepare encounter form upon completion of translation service with each patient.
• Adhere to patient confidentiality policies and practices consistent with medical interpretation guidelines.
• Work collaboratively with other Health Center staff in meeting JCAHO accreditation and other regulatory and/or funding requirements.
• Work collaboratively with clinical staff, financial counselors, and registration staff.
• Participate in all mandatory trainings and maintain knowledge of medical interpretation terms and practices.
• Perform other duties as assigned by Manager of Community Health Outreach and Health Benefits, or designee.

YOUR QUALIFICATIONS, COMPETENCIES, TRAITS

• Minimum of Associates Degree, Bachelor's Degree related field required.
• Must have proof of completing a minimum of 40 hours of medical interpretation training.
• At least 1 year of experience working within a healthcare setting as a Medical Interpreter required.
• Trilingual in English, Spanish, and Portuguese strongly required.
• Must have knowledge of computer systems such as Word and Excel.
• Strong interpersonal, organizational, and time management skills required.
• Must have a willingness to work flexible hours to meet the organization's needs/demands. Must be able to work Fridays, as well as one evening and/or Saturday every week (otherwise, there is some flexibility with the schedule).
• Must be able to work onsite in our Brighton and Waltham locations as needed.
• Must have excellent communication skills, particularly with people from diverse cultures, with the ability to understand the community, population, and patients we serve.
• Must have experience in diverse cultures, with strong commitment to promoting Diversity, Equity, and Inclusion and reducing inequities.
• Must believe in the work we do at CRCH, with a strong passion to serve underserved populations in diverse settings.

WHO WE ARE & WHAT WE DO

Charles River Community Health’s mission is to improve the health and well-being of the communities of Allston, Brighton, Waltham and surrounding areas by providing quality, compassionate, coordinated care that is patient-centered, family-friendly, and community-focused.

CRCH is a comprehensive practice providing medical, pharmacy, dental, behavioral health, optical, and vision services to diverse underserved local communities. We serve over 15,000 patients annually, and 80% of those served are well below the poverty line while over 60% speak in a language other than English.

We are committed to providing patients with timely access to the right care, at the right place and at the right time, collaborating with other organizations to connect patients with a comprehensive range of services and provide continuity of care, and creating new community partnerships to meet the changing needs of patients and the community.

We value caring for everyone with dignity, respect, and compassion, reducing cultural, financial and other barriers to care, and eliminating health care disparities for our patients. We also advocate for the needs of our patients, the community, and public health causes.

OUR PROMISE

If you are passionate about providing service excellence in a mission-driven, team-oriented, and progressive organization, you will find your career as the Medical Interpreter – Spanish and Portuguese rewarding and impactful! You will also find a partner in your career path goals and trajectory!

OUR BENEFITS & PERKS

Medical & Dental Insurance

Short & Long-term Disability Insurance

Generous Paid Time Off

Flexible Spending Account

Employee Assistance Program

Tickets at Work

Health Reimbursement Arrangement

Travel Reimbursement

Professional Development Opportunities

Solid track record of developing and promoting employees internally!

Charles River Community Health is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, CRCH will better serve our local communities and continue to provide quality patient care and services. CRCH is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, CRCH prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.