The position is responsible for providing patient oriented service; performing a
variety of clerical and administrative duties such as greeting and checking patients in/out, answering phones, collecting co-pays and payments for uninsured, accurately process paperwork, and perform other duties related to the front office in a fast-paced, multi-location medical practice. Must be willing to travel to various locations as needed.

Office locations
are Winter Haven, FL; Lakeland, FL; Haines City, FL; Clermont, FL; The Villages, FL; and
Sebring, FL. Must be fluent in English/Spanish.

JOB DESCRIPTION

• Greet patients and visitors in a prompt, courteous and professional manner
• Check patients in and out of Clinic in a timely manner
• Maintain accurate patient information by obtaining, recording and updating personal and financial information in our EHR, and ensure all forms are completed accurately
• Collect co-payments and payments for uninsured patients
• Make follow-up appointments as needed for patients
• Maintain neat and orderly work area and lobby
• Protect patients’ rights by maintaining confidentiality of personal and financial information
• Answer phone calls from other departments in a professional manner
• Follow written protocols and procedures of the Clinic
• Perform other duties of the medical practice that may be assigned
• Must be dependable and a team player
• Must be willing to travel to other clinic locations outside of Polk County
• Must be willing to work a flexible schedule – Monday through Friday
• Some overtime may be required

REQUIREMENTS

• High school diploma or GED
• One year previous front desk receptionist experience in a medical clinic
• Bilingual – English/Spanish
• High level of attention to detail and accuracy
• Self-motivated, fast learner and able to work independently, if needed
• Reliable, punctual and accountable
• Professional, well-groomed appearance
• Experience with customer service and multi-line phones
• Ability to handle a fast-paced environment and prioritize tasks based on importance
• Must be able to maintain a professional demeanor even in difficult circumstances
• Excellent communication and problem solving skills
• Strong computer skills including Microsoft Office suite and ability to quickly learn Management Plus, our EHR system
• Good diction and articulation
• Demonstrate active listening skills
• Basic typing and keyboarding skills
• Maintain calm and positive attitude and maintain a professional demeanor in stressful situations
• Have the ability to respond to changing workload and work environment
• Convey both tact and diplomacy in patient and co-worker relations
• Must maintain patient confidentiality in accordance with clinic policy and HIPPA guidelines
• Demonstrate good teamwork, ability to be positive, enthusiastic, energetic and helpful

SCHEDULE & PAY

• Monday - Friday
• Can start at 7:00 AM or 7:30 AM ends between 4:30 pm - 5:30 pm
• When being asked to work at a different site, it will be for the full day. Advanced notice is provided, when possible
• $16 - $17 with an increase after 100 days
• Mileage reimbursement and travel stipends for out of county travel

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Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Healthcare setting:

• Clinic

Schedule:

• Monday to Friday
• Overtime

Work Location: In person

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