• Develop strong relationships and good rapport with state Medicaid agency professionals, Access Agencies, and case managers responsible for Medicaid enrollment and waiver applications; Help Seniorlink become a preferred partner to work with
• Review Medicaid and Waiver applications to ensure consumers are eligible for Seniorlink programs and caregivers meet state and Seniorlink requirements; Provide alternative resources for ineligible families as needed
• Work collaboratively with Seniorlink’s Operations Support Services (OSS) teams, external case managers, and caregivers to assist families in obtaining the appropriate coverage and eligibility to participate in Seniorlink programs
• Stay abreast of state/federal regulations and trends related to Medicaid programs and waivers that support Structured Family Caregiving (SFC); perform initial research into new programs for state and federal requirements for eligibility information as needed
• Capture and document key processes associated with successful Medicaid and waiver approval to develop and support workflow and staff education, as well as provide oversight of applications through approval; Review and update case notes within case management system as needed using established system protocols.
• Provide information and qualified data to support initiatives in key Seniorlink departments in collaboration with OSS management
• Perform other duties as assigned

• Bachelor’s degree in health care or related discipline or equivalent work experience
• 4-6 years of direct experience with Medicaid and other federal and/or state government programs; experience working with care recipients in need of Medicaid or waiver services is preferred
• Proven success developing professional and collaborative relationships with diverse groups
• Tech savvy with ability to toggle between multiple systems and programs; Strong MS Office skills required
• Outstanding customer service; strong oral and written communication skills
• Spanish speaking preferred

Seniorlink is an Equal Opportunity Employer*

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  Seniorlink supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Seniorlink complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.