MCI Patient Coordinator 1, Miami Cancer Institute Job at Miami Cancer Institute at Baptist Health
Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 24,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World’s Most Ethical Companies.
Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why we’re all in for helping you be your best.
Description:
Coordinates patients appointments with multiple domains (office vast, diagnostics, treatment, etc.) Obtains and verifies necessary demographic and insurance information while ensuring data accuracy. Maintains effective interpersonal skills dealing with others, including patients, families, employees ,and medical staff. Customer service expectations include meetings and/or exceeding departmental service (80/20 of calls answered with 20 seconds), abandoned call rate of less than 5%, individual quality assurance and productivity goals. Estimated pay range for this position is $15.00 - $18.15 / hour depending on experience.
Qualifications:
High School Diploma, Certificate of Attendance, Certificate of Completion, GED or experience required. Experience in healthcare and/or significant Customer service setting, physician practice preferred. Working knowledge of Microsoft office. Knowledge of scheduling systems (i.e. Net Access, Centricity, Pathways Healthcare scheduling, Aria, Soarian, Millennium, etc.) and medical terminology is preferred. Experience with handling high call volumes and/or high patient/customer volumes. Excellent verbal and written communication. Excellent interpersonal and customer service skills. Must be detailed- oriented and able to multi-task in a fast paced environment. Bilingual highly preferred. Minimum Required Experience: 3
EOE
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