MANAGER, PROJECT MANAGEMENT (SALES COMPENSATION)

Frontier Communications Corporation is a leader in providing communications services to urban, suburban, and rural communities in 25 states. Frontier offers a variety of services to residential customers over its fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure® digital protection solutions. Frontier’s video offerings include Frontier FiOS® and Vantage TV by Frontier™ with 100 percent HD picture quality, Total Home DVR, instant channel change, enhanced search, Video on Demand, and much more. Business Edge™ offers communications solutions to small, medium, and enterprise businesses. More information about Frontier is available at www.frontier.com.

About You

You are a highly successful sales operations professional that thrives in a fast-paced environment and enjoys leveraging your various skills to build processes, structure, and strategy in pursuit of delivering our vision of “Building Gigabit America”. You are focused on building sustainable processes, demonstrate strong business acumen, and leverage a wealth of sales operations experience to solve numerous, diverse strategic challenges. You are confident in your ability to own, orchestrate, and manage multiple complex & cross-functional projects; at times assisting with development, strategic planning, research, and end-to-end execution of all new and existing initiatives.

About Us

We are a highly diverse, collaborative, and entrepreneurial team of innovators, on a mission to transform the way ISPs serve consumers today. 2023 will be a pivotal year for our company, as we transform our service approach, lead the way in fiber technology innovations, and launch an enviable brand and customer experience.

About the Role

As a member of the Consumer Sales Operations Organization, and reporting to the Senior Manager of Project Management, you will play a key role in Frontier’s Consumer sales compensation program management & large-scale transformation. This role sits at the intersection of business strategy, sales execution, & pursuit of operational excellence.

This is a unique opportunity that calls for a skilled, hands-on, & analytical professional who will drive several aspects & projects related to Sales compensation planning and execution on behalf of the Consumer Sales business unit, globally.

This is a mid-senior position, and as such, the candidate must possess advanced quantitative analytical skills using Microsoft Excel in addition to institutional knowledge of Sales Compensation. Moreover, the candidate must have strong interpersonal and collaboration skills to partner effectively with stakeholders, including Sales Leaders.

Responsibilities

• In partnership with Finance, Corporate Accounting, and the Reporting & Analytics team, lead the quota setting process for the Consumer Sales organization; this includes synthesizing business strategy & organizational composition to guide a forward-looking strategy.
• Gauge the efficacy of existing methodologies and strategies while providing input into overall plan design to drive key sales outcomes and leadership business objectives.
• Owns, evaluates, and improves processes and procedures related to territory management / ownership, quota setting, MBO management, performance management, and complex payment scenarios.
• Partner with various teams including but not limited to HR, Finance, Legal, IT, Corporate Accounting, and Sales leadership to identify and implement process improvements to ensure plans drive the right behaviors.
• Document existing processes that are internal to the Sales Compensation Team (e.g. procedures related to the on-boarding and off-boarding of Sales reps, commission approval process) as well as those intended for Sales teams (e.g. Sales FAQs).
• Develops training materials, in partnership with our Training Team, to ensure employees understand their Incentive plans and they know how to succeed.
• Author & distribute compensation-related communications to drive stakeholder awareness & alignment.
• Serve as the primary system liaison, on behalf of the Consumer Business Unit, of the Xactly Sales Compensation system, and lead initiatives to streamline and automate all processes related to sales compensation, in partnership with corporate accounting.
• Ensures project objectives are met by monitoring and measuring project progress regularly to determine variances from the project plan; identify risks, assess, analyze, and report progress in a timely and consistent manner to the leadership teams.
• Devise, document and socialize policies on quota, credit etc. for complex and unique sales/selling situations.
• Provide analytical support (assessment of historical data, pipeline, etc.) and ad-hoc research and analysis on other related variable pay projects as identified by management. Summarize findings and communicate recommendations to senior leadership.

Qualifications

• Advanced skills in Excel and PowerPoint. Familiarity with SQL & PowerBI a plus, but not required.,
• Knowledge of HR reporting systems and structured incentive compensation tools (e.g., Xactly) preferred.
• 5-7 combined years of experience (at the minimum), composed of sales compensation, territory planning, and/or statistical analysis roles, with progressively increasing responsibility and complexity of work.
• Strong knowledge of sales incentive compensation concepts, sales data tracking processes, and methodologies & tools.
• Strong attention to detail; Confident in manipulating complex data and comfortable reconciling information to ensure a high level of accuracy and data integrity.
• Excellent verbal, analytical, written communication, and interpersonal skills; ability to influence key stakeholders and partners throughout the business.
• Self-starter with exemplary organization and resolution management skills; must possess “can do” attitude.
• Demonstrated experience of successfully executing against tight deadlines, with a collaboration mind-set.
• Must be able to skillfully prioritize and manage concurrent projects and issues.
• Experienced in working in cross-functional/cross-departmental environment, with exposure & lines of communication to senior leadership.
• Ability to travel up-to 10% of the time and/or as necessary.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.