Date Posted:

Country:

Location:

Position Role Type:

The Manager, Aftermarket Operations ensures metrics and deliverables are completed for output to the Customers, Leaders and Business Unit using multiple media types, such as PowerPoint and Excel. The Manager is responsible for keeping real time status data including performance recovery plans, expedite requests and future on time delivery metrics projection.

They have significant development opportunities and flexibility in a hybrid work structure.

The Manager, Aftermarket Operations is Hybrid to Windsor Locks, CT.

Primary Responsibilities:

• Influence and drive on-time internal customer service to 95% to external customers

• Investigate existing gaps and identify and adopt best practices, across the enterprise

• Brief key stakeholders on current Overdue Sales (OD) status, On Time Delivery (OTD) projections and Expedited Material requests

• Develop and improve performance to various Key Process Indicators

• Improve integral system processes from order entry to the final delivery of product to the customer.

• Ensure assigned business units have comprehensive plans to drive burn down of overdue line/upcoming due customer orders.

• Organize and drive closure to specific customer late delivery issues across respective business units.

• Mitigate shortages for our internal customers and repair sites

• Minimal Travel is required

Qualifications/Experience Needed:

• Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience or in absence of a degree, 12 years of relevant experience

• Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position.

Preferred Qualifications:

• Advanced experience within SAP Materials Management Functions

• Experience developing and improving performance to various Key Process Indicators

• Customer facing experience supporting internal and external Aftermarket

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

• Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

• Tuition reimbursement program

• Student Loan Repayment Program

• Life insurance and disability coverage

• Optional coverages you can buy: Pet, Home and Auto insurance, additional life and accident insurance, critical illness insurance, group legal

• Birth, adoption, parental leave benefits

• Ovia Health, fertility and family planning

• Adoption Assistance

• Autism Benefit

• Employee Assistance Plan, including up to 10 free counseling sessions

• Healthy You Incentives, wellness rewards program

• Doctor on Demand, virtual doctor visits

• Bright Horizons, child and elder care services

• Teladoc Medical Experts, second opinion program

• And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)

• Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other - propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Employee Referral Eligible

Eligible for a Sign-on Bonus

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms