• Treats guests with a sense of caring and individuality while effectively identifying their specific needs
• Informing supervisor of guest needs which may require special accommodations
• Showing special recognition of frequent guests
• Maintaining a safe, clean and comfortable environment for Guests at all times
• Consistently welcoming guests, thanking them for their patronage, seeking ways to make them comfortable and expressing your desire to have them return
• Presenting a neat, clean, well-groomed appearance at all times
• Maintaining constant awareness of services, promotions, and events offered at the facility and inform guest

• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
• Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the best result in team member/guest satisfaction while at the same time maintaining financial responsibility
• Promote positive public relations and create an enjoyable atmosphere for all
• Inspect and ensure a clean, safe working environment. Notify appropriate departments to handle deficient situations
• Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance
• Maintain confidentiality of all Seminole Gaming’s trade secrets and proprietary information including business processes, customer lists, marketing plans and all other confidential information
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations
• Ensure prompt and discrete notification to management and/or the Ethics Hotline (954-585-5103) of any observation of illegal acts or internal ethics violations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for planning and scheduling all copy, art, lists, cost estimates, invoices and other material through every stage of production
• Manage all advertising production and execution: radio, television, outdoor, print, digital, internet and social media
• Responsible for all aspects of property signage: planning, development and execution/installation, and budgetary accountability for same
• Interface with all department heads to ensure timely development of creative materials for all property programs
• Work proactively with creative team, agencies vendors to ensure continuous improvement and optimal production solutions for new and existing materials and concepts
• Maintain a working knowledge of design, printing and digital technologies
• Manage production schedule and ensure timeliness of projects
• Manages photo and video shoots for marketing use
• Evaluate and manage advertising and public relations budgets
• Obtain bids and initiate purchases in accordance with company policy
• Work with Purchasing, Receiving and Warehouse on inventory and deliveries, reviewing vendor invoices, and resolving billing discrepancies
• Maintains files of all completed production jobs
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures
• Other duties as assigned

• A good eye for design and familiarity with basic graphic design mechanics: file formats, graphic design packages
• Ability to multi-task with solid time management skills
• Outstanding communication, writing and proof-reading abilities
• Ability to work proactively and effectively within a fast-paced, complex, and dynamic environment
• High level of self-direction, self-motivation, and energy
• Present an image of excitement, enthusiasm with a friendly and outgoing personality, while being able to project a professional appearance.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must demonstrate extraordinary customer service skills with effective listening skills.
• Must possess excellent oral and written communication skills with ability to independently maintain high levels of productivity.
• Must be able to communicate effectively with guest in English, specific to positions duties and responsibilities.
• Ability to work flexible schedule including nights, weekends and holidays as needed.

• Bachelor’s degree or higher from a four-year college or university; preferably with coursework or equivalent experience in either business, marketing, advertising, public relations or related field; or equivalent combination of education and experience
• Minimum three years of experience in casino or hospitality industry with experience in marketing, promotions and/or special events is preferred
• Advanced understanding of internet marketing, SEO and social media is preferred
• Basic understanding of image manipulation in Photoshop or similar programs (i.e. cropping, resizing, etc.) is preferred
• Proficient with Microsoft Office, Word, PowerPoint with high level of Excel proficiency

• 
  Exposure to casino related environmental factors, including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.
• Must be able to stand for an entire shift and be able to continuously maneuver throughout the Casino.
• Must be able to respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other office equipment.
• Must be able to push, pull and lift 10-30 pounds and ability to bend, reach and stoop on a limited basis.