Managed Services Sales Coordinators are responsible for preparing proposals, contracts, and collateral for Managed Services opportunities and new offerings. The ideal candidate will demonstrate strong writing skills, at least a general understanding of Information Technology services, and experience in IT sales or services. The position tasks listed below are shared with others on the MS Sales Operations team.

Primary Position Tasks:

• Managed Services SalesWrite proposals and responses to RFQs based on pre-defined customer objectives and existing Managed Services offerings

Write and revise Managed Services contracts
Contribute to the Discovery process to identify customer needs and to define the scope of services
Read and evaluate RFP/RFQs to define scoping requirements and identify potential capability gaps
Assemble cost estimates using pre-defined variables as well as custom calculations
Obtain third-party service provider quotes from existing partners
Participate in discovery and presentation calls with prospective clients

• CRM ManagementRespond to requests for service from Sales teams

Maintain accurate records including opportunity notes, tasks, and status, as well as pipeline, forecast, and backlog data

• Analyze costs and level of effort based on actual performance data
• May prepare reports and contribute to data analysis as assigned
• Other duties as assigned

Minimum Education/Certification/Experience Requirements:

• Bachelor’s degree in any field
• At least three years of any relevant experience
• Strong communication (verbal and written) skills and attention to detail are a must
• Experience writing content for technical or services proposals.
• Highly proficient in Microsoft Word and PowerPoint
• Proficient with Microsoft Excel

Preferred Education/Certification/Experience:

• Two years of experience working for a technology services provider in a technical or sales position
• General knowledge of ITSM best practices
• ITIL v4 Foundations certification
• Strong Excel skills including ability to use data tables, pivot tables, conditional formatting, data validation, and functions such as XLOOKUP, IF, SUMIF, etc.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Schedule:

• 8 hour shift

Work Location: Remote

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