Date: 2/2/2023

Summary

The primary role is to assist Worldwide Foam in meeting and exceeding customer expectations through ensuring that raw materials and products are shipped accurately and on time. Logistics Specialists communicate with customers, 3PLs and vendors to help facilitate transportation of shipments while maintaining excellent service and attention to detail.

Essential Functions

• Data entry into NetSuite ERP system.
• Respond promptly to shipping inquiries both via email and telephone.
• Utilize TMS platform (Banyan) to ensure the most economical transportation solutions.
• Communicate with carriers and secure ETAs for any that have not arrived prior to close of business.

• Provide an end of day report, detailing orders that did not ship with explanations.
• Send notifications to customers for orders that did and did not ship.
• Ensure that line-item ship dates on sales orders accurately reflect potential movement dates.
• Work alongside Customer Service to monitor and update ship dates as necessary and communicate any potential delays or issues with orders.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Competencies

• 
  Positive attitude and resilience.
• Strong verbal and written communication skills.
• Critical thinking and problem solving.
• High attention to detail and accuracy.

Work environment

• Work is performed in a standard office environment and within the warehouse.

Physical Demands

• Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment.
• Ability to sit for extended periods of time during working hours

Supervisory Responsibilities

• None

Travel required

• None

Required education and experience

High school diploma/GED

Proven ability to work independently and efficiently with little or no supervision.

High degree of computer literacy (able to figure out new apps/systems/etc)

Ability to work under pressure and meet deadlines in a fast paced environment

2-3 years of previous experience in a similar (logistics/supply chain/customer service) role required

Knowledge of standard office equipment and procedures, as well as competent grammar, spelling, and punctuation

Demonstrated previous experience with logistics terms/processes

Preferred education and experience

Dynamics 365 / NetSuite ERP experience

Prior experience with utilizing an ERP for day-to-day.

Transportation/Administrative preferred

Affirmative Action/EEO Statement

Worldwide Foam is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of innovators. We firmly believe that our work is at its best when everyone feels free to be their most authentic self.

FLSA Classification

Hourly - Non-Exempt

Salary Grade/Level/Family/Range

Pay based on experience and availability

Schedule:

Mon - Friday

8:30am - 5:30pm

Simple IRA matching

Dental / Health / Vision / Company paid Life insurance

PTO and Vacation

Company paid holidays

Eligible for Bonuses

Opportunities for advancement