Sales Support Coordinator

For seventy years, Liberty Travel has been a pillar of the travel community. Since opening its first store in Times Square in 1951, Liberty’s mission has been making leisure travel accessible for families, couples, groups, and solo travelers from all walks of life.

Liberty Travel pioneered the concept of the vacation package – transportation, hotel, transfers and more, all with a single price tag. Acquired by Flight Centre Travel Group (FCTG) in 2008, today the brand has expanded its focus to create more flexibility for both consultants and customers. It maintains a nationwide network of travel consultants with expertise spanning the globe.

Throughout changing times, Liberty Travel has continued to make travel accessible to everyone, providing unmatched value and expert guidance to all those who wish to see the world. The brand remains committed to being a reliable resource who supports travelers with all their journeys, every step of the way.

To learn more about a career with Liberty Travel, please click HERE

About The Opportunity

We are excited to announce a new opportunity for a Sales Support Coordinator to join our team. This is a unique opportunity to work with a dynamic and innovative, and supportive team. As a Sales Support Coordinator, you will have the opportunity to work on a variety of projects and be a key contributor to the growth and success of our company.

Key Responsibilities

• Call in payments to third party suppliers daily
• Assist with booking new reservations with third party suppliers via phone and booking portals
• Work directly with our partners on special requests and resolutions
• Process travel insurance claims
• Work with internal booking support department for changes, requests, resolutions
• Process travel documents for customers
• Work with partners on submitting and confirming customer special requests
• Creating customer inquiries into CRM
• Processing customer payments
• Assisting with financial processes to ensure accuracy
• Monitor schedule changes
• Answer customer’s post booking general questions

Experience & Qualifications

• Experience with Sabre, Helio, Omnis, & Customer One
• Strong interpersonal skills
• Adaptability skills
• Self-management skills
• Organizational skills
• Knowledge of Microsoft office
• Problem-solving skills that are results-oriented
• Ability to multitask
• Strong customer service

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
• Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
• DEI education
• Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
  • Employee giving program
  • Office Environmental Program
  • 1 Volunteer Day per Calendar Year

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid time off policy
• National/International Award Nights and Conferences
• Benefits including vision, medical, and dental
• Employee Assistance Program
• 401k program with partial match
• Employee Share Plan
• Global career opportunities in a network of brands and businesses

#LI-REMOTE
Location – Remote, USA

If this sounds like the opportunity you have been waiting for then APPLY NOW.

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com