Learning Support Specialist I Job at Texas A&M University
Job Title
Learning Support Specialist I
Agency
Texas A&M University Health Science Center
Department
Pharmacy-Academic Support
Proposed Minimum Salary
Commensurate
Job Location
Kingsville, Texas
Job Type
Staff
Job Description
What we believe
Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability. Diverse perspectives, talents and identities are vital to accomplishing our
mission
and living our
core values
.”
Who we are
As one of the fastest-growing academic health centers in the nation, the Texas A&M University Health Science Center encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery.
What we want
The College of Pharmacy is looking for a Learning Support Specialist I to serve as a member of the Instructional Technology Services team. We desire an individual who subscribes to and supports our commitment as stated above. The successful applicant will bring an expert level of experience to the position and understand the demands of supporting executives in a fast-paced environment. This person must be professional, enjoy working in a high-volume environment and be able to apply strong organizational skills while being flexible in their daily routine. If this is you, we invite you to apply to become a member of our team.
Required Education:
- Bachelor’s degree in Technology or related field or equivalent combination of education and experience.
Required Experience:
- One year of related experience
Required Special Knowledge, Skills, and Abilities:
- Knowledge of word processing and spreadsheet applications.
- Ability to multitask and work cooperatively with others.
- Effective verbal and written communication skills.
- Excellent interpersonal and communication skills.
Preferred Education:
- Bachelor’s degree in instructional design, instructional/educational technology, human resource development, education, or any related field.
- Experience working with diverse individuals and communities.
Preferred Experience:
- Two years or more experience in videoconferencing operations, classroom technology support, and user support in various instructional technologies.
- Experience in independently learning new software and technologies.
- Experience proctoring exams or closely monitoring events.
Preferred Special Knowledge, Skills, and Abilities:
- Proficiency in Microsoft Office.
- Familiarity in video editing software.
- Excellent problem-solving/troubleshooting, interpersonal, written/oral communication, organizational, and customer service skills; ability to work effectively, independently, and collaboratively as a member of a team.
- Ability to learn new instructional technology applications independently, effectively, and quickly; ability to adapt to changing technologies and priorities; ability to plan and manage projects.
- Experience working with diverse individuals and communities
Job Responsibilities
- Serve as an expert user of various instructional technologies implemented at the college, e.g., the learning management system, audience response system, online exam delivery system, and course evaluation system.
- Provide end-user related technical support to faculty, students, and staff at all college sites when issues arise in the use of various instructional technologies.
- Resolve faculty technical course delivery issues via telephone, web conferencing, and other remote methods in a timely manner.
- Assist with the day-to-day operations and support of various academic delivery needs, to include: monitor distance connections to ensure they are made successfully and on time
- Preview computer-based exams and proctor exams; assist in organizing co-curricular activities in College Station (Legislative Day, Disaster Day, Orientation);
- Host Dean’s Hour Student Forum speakers in College Station; schedule College Station rooms for make-up exams, make-up instruction, and OSCE events; assist with ADA accommodations in College Station.
- Help maintain integrity of the two campus, one curriculum policy.
- Assist in editing video files, to include lecture recordings, using appropriate software, e.g., Camtasia Studio and/or Mediasite Web Editor, and posting the edited files in an appropriate file format to the media server.
- Assist in monitoring the media server and managing the media files to ensure the college does not exceed allotted storage space.
- Maintain up-to-date knowledge and skills on evolving instructional technologies and make recommendations on appropriate instructional technologies to evaluate for potential adoption.
- Help implement these technologies when adopted.
- Participate on committees and assists with special events as needed.
- Travel to the main campus as needed.
- Performs other duties as assigned.
Instructions to Applicants:
Applications received by Texas A&M University and TAMHSC, must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.
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